United mistake fares (9/12/2013)

Discussion in 'United Airlines | MileagePlus' started by UA191, Sep 12, 2013.  |  Print Topic

  1. UA191

    UA191 Silver Member

    Messages:
    215
    Likes Received:
    213
    Status Points:
    420
    Didn't see this anywhere else...

    Was looking for flights DCA-ORD earlier today & all of the direct ones were showing up for free! (just the taxes). I went ahead and swiped up the r/t and and booked an MR EWR-DCA-CLE-DCA-EWR, knowing that I probably would never be able to fly them...

    Of course... UA's entire booking system just went down & I called the 1K desk to see if they were planning on honoring them (it had been a while without ticketing). Apparently, none were ticketed and the glitch affected a few 'second-tier cities' (like DCA, LAS, HNL, etc)

    Anyone else book any $5 fares?!
     
    iolaire likes this.
  2. Flyer1976
    Original Member

    Flyer1976 Gold Member

    Messages:
    28,247
    Likes Received:
    33,912
    Status Points:
    20,020
    Didn't see this anywhere ...
     
  3. UA191

    UA191 Silver Member

    Messages:
    215
    Likes Received:
    213
    Status Points:
    420

    United.com is still showing "Flight search and booking are unavailable for all flights, including MileagePlus award travel. We are working to restore these as quickly as possible."
     
  4. COFreqFlyer
    Original Member

    COFreqFlyer Gold Member

    Messages:
    4,767
    Likes Received:
    8,702
    Status Points:
    7,270
  5. Mirror74

    Mirror74 Gold Member

    Messages:
    3,623
    Likes Received:
    7,818
    Status Points:
    6,625
    Damn, didnt see that...
     
  6. sumobom4

    sumobom4 New Member

    Messages:
    1
    Likes Received:
    2
    Status Points:
    15
    Even I managed to snatch a CLT-IAH-CLT deal for $10 for my wife and I. I am new to the US aviation sector and don't know how it works in such cases. Will I actually be able to fly on this itinerary? I have a confirmation receipt from them. Isn't that legally valid?

    If not, will United at least offer some sort of a placatory gesture?
     
    Gargoyle and Flyer1976 like this.
  7. viguera
    Original Member

    viguera Gold Member

    Messages:
    4,737
    Likes Received:
    6,913
    Status Points:
    4,745

    The Flight Deal had it on twitter I think, before it all went to hell :)
     
  8. Gtitan
    Original Member

    Gtitan Gold Member

    Messages:
    7,069
    Likes Received:
    12,437
    Status Points:
    12,520
    Amusing:

    Uncover California's unforgettable outdoors
    Includes taxes and fees. Additional baggage charges, fees for other optional services, and restrictions may apply. Specific travel dates apply. Fare availability is capacity controlled. Fares are non-refundable and subject to change at any time. Advance purchase may be required.

    Departing:Arriving In:Round Trip:*
    Atlanta, GA (ATL) Los Angeles, CA (LAX) $10
    Charlotte, NC (CLT) San Francisco, CA (SFO) $10
    Charlotte, NC (CLT) Los Angeles, CA (LAX) $348
    Fort Lauderdale, FL (FLL) Los Angeles, CA (LAX) $294
    Fort Lauderdale, FL (FLL) San Francisco, CA (SFO)
    $340 New Orleans, LA (MSY) San Francisco, CA (SFO) $10
    New Orleans, LA (MSY) Los Angeles, CA (LAX) $338
    Orlando, FL (MCO) San Diego, CA (SAN) $10
    Raleigh/Durham, NC (RDU) Los Angeles, CA (LAX) $295
    Raleigh/Durham, NC (RDU) San Francisco, CA (SFO) $450
     
    snod08, ssullivan, viguera and 2 others like this.
  9. UA191

    UA191 Silver Member

    Messages:
    215
    Likes Received:
    213
    Status Points:
    420

    Nope! UA 1K agent told me that all tickets will be cancelled and people that made the reservations notified... usually there isn't any compensation in these situations. I'm sure they have loopholes for this stuff in their contract of carriage...
     
    LETTERBOY likes this.
  10. unavaca
    Original Member

    unavaca Gold Member

    Messages:
    8,547
    Likes Received:
    11,224
    Status Points:
    14,495
    Hm, Hipmunk is returning all errors when trying to book anything via United.
     
  11. Mike Reed

    Mike Reed Gold Member

    Messages:
    2,414
    Likes Received:
    3,574
    Status Points:
    2,025
    anileze, unavaca, goalie and 5 others like this.
  12. Misplaced Texan
    Original Member

    Misplaced Texan Gold Member

    Messages:
    16,873
    Likes Received:
    26,169
    Status Points:
    20,020
    It was long over before he called. It took UA all of about five minutes to realize they had screwed up and shut down web reservations.

    So give it a rest.
     
    UA191, LETTERBOY, Flyer1976 and 4 others like this.
  13. HeathrowGuy
    Original Member

    HeathrowGuy Gold Member

    Messages:
    7,131
    Likes Received:
    10,591
    Status Points:
    12,520
    Calling to check on whether they'll honor is not smart at all -- front line agents aren't empowered enough to definitively answer that question.
     
  14. Mike Reed

    Mike Reed Gold Member

    Messages:
    2,414
    Likes Received:
    3,574
    Status Points:
    2,025

    Tu Quoque?
     
    Traveling Momma and karung99 like this.
  15. karung99
    Original Member

    karung99 Gold Member

    Messages:
    4,978
    Likes Received:
    19,562
    Status Points:
    10,695
  16. HeathrowGuy
    Original Member

    HeathrowGuy Gold Member

    Messages:
    7,131
    Likes Received:
    10,591
    Status Points:
    12,520
  17. Weatherboy

    Weatherboy Gold Member

    Messages:
    4,204
    Likes Received:
    7,450
    Status Points:
    5,245
    If it ticketed, UA must honor it as per US law.

    I was on the line with a UA supervisor about another issue and we spent time talking about that happened. She said UA would honor what was ticketed, but flights could not be changed.
     
    Flyer1976, cova and goalie like this.
  18. goalie
    Original Member

    goalie Gold Member

    Messages:
    3,003
    Likes Received:
    7,460
    Status Points:
    5,145
    Ticketed as in with a ticket number? I'm in for two with one ticketed (with a ticket number) and one still not ticketed with my Itin saying "your purchase is confirmed..."

    My gut is saying I'm SoL on the second one
     
  19. KenInEscazu

    KenInEscazu Gold Member

    Messages:
    1,548
    Likes Received:
    1,935
    Status Points:
    1,120
    This was posted on TOBB:

    United Studying Whether to Honor $0 Fares Sold in Error

    United Airlines (UAL) said it’s reviewing whether to honor an unknown number of tickets accidentally offered online for free after faulty data was put into its reservations system.

    The booking portion of United.com had to be shut down while the carrier fixed the error, said Megan McCarthy, a spokeswoman for the unit of Chicago-based United Continental Holdings Inc. The fares were only on the website and weren’t distributed to other channels such as travel agencies, she said.

    The fault “was not technology-based,” she said, without giving details on the reasons or the length of the website shutdown. Errant prices appeared for “a couple hours” at midday, McCarthy said.

    Many of the tickets had a total cost of $5 or $10, suggesting that United was only collecting a mandatory 9/11 security fee of $2.50 per leg, said Rick Seaney, chief executive officer of FareCompare.com, a ticket research firm based in Dallas.

    To contact the reporter on this story: Mary Jane Credeur in Atlanta atmcredeur@bloomberg.net

    To contact the editor responsible for this story: Ed Dufner at edufner@bloomberg.net
     
    Gargoyle and karung99 like this.
  20. Weatherboy

    Weatherboy Gold Member

    Messages:
    4,204
    Likes Received:
    7,450
    Status Points:
    5,245

    I'd concur with your gut.
     
  21. Black Cloud
    Original Member

    Black Cloud Gold Member

    Messages:
    4,895
    Likes Received:
    21,505
    Status Points:
    10,720
    My gut says that not even the Bud Light will be free starting tomorrow.
     
    HeathrowGuy, rggale, Gtitan and 7 others like this.
  22. LIH Prem
    Original Member

    LIH Prem Gold Member

    Messages:
    2,666
    Likes Received:
    5,833
    Status Points:
    4,070
    My gut says that we'll be eating Jeffy's famous undercooked or overcooked Pasta or "beef"-amite for a while longer now.

    -David
     
    goalie, karung99 and Flyer1976 like this.
  23. canucklehead
    Original Member

    canucklehead Gold Member

    Messages:
    5,895
    Likes Received:
    22,059
    Status Points:
    11,070
    and the McCormick stuff in the United Club will be enhanced! :D
     
  24. JALPak
    Original Member

    JALPak Gold Member

    Messages:
    152,236
    Likes Received:
    53,266
    Status Points:
    20,020
  25. Captain Oveur
    Original Member

    Captain Oveur Gold Member

    Messages:
    7,243
    Likes Received:
    14,058
    Status Points:
    12,520
    According to FB and Twitter, UA is going to honor the tickets. Good on them, probably the best PR move they have made in a long time.
     
    goalie, HeathrowGuy and Gargoyle like this.

Share This Page