United "loses" a 10 year old Unaccompanied Minor

Discussion in 'United Airlines | MileagePlus' started by legalalien, Aug 13, 2012.  |  Print Topic

  1. legalalien
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    legalalien Gold Member

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    Noticed a thread on TOBB, so we should discuss this story, too: http://bit.ly/SfrBGH.

    The gist of the story: a 10 yr old girl was flying SFO-ORD-GRR as an unaccompanied minor, the service United contracted to handle UMs forgot to pick her up upon on-time arrival at ORD and (allegedly) nobody cared enough to see that she makes her connection or to call her parents or the destination to let them know she missed her flight. She was put on the next flight to GRR, but her parents had to jump through hoops to find out where she was. Her luggage did not arrive until 3 days later.

    Scary ordeal for the girl and the parents, to be sure. Was the child ever technically lost? No, she was probably under supervision of a UA/UX employee at all times. Was there a service breakdown? Most certainly. And the most striking part of all this is that it highlights just how difficult it is to get information out of United - or any airline, maybe even any large organization - when things don't go according to plan.
     
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  2. Captain Oveur
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    Captain Oveur Gold Member

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    It's sad that you can scan a bag tag and know exactly where a bag is. Whereas, according to the blog post, they can't locate a 10 year-old kid.

    I'd like to hear all the facts come out, but I don't think my statement is too far-fetched.
     
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  3. desamo

    desamo Gold Member

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    Wow. It's scarier when traveling alone as a kid, that's for sure. It was pretty normal for my husband (who traveled internationally at that age), but still. Ugh.
     
  4. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    It's probably not specific to airlines, but indeed there is usually very little you can do beyond hope to get a really good agent. Customer care in the true sense typically doesn't exist. Raising a ruckus on Facebook or Twitter might in fact (and sadly) be the best way of getting someone's attention.
     
  5. uggboy
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    uggboy Gold Member

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    Could we expect anything else?
     
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  6. Captain Oveur
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    Captain Oveur Gold Member

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    At least the kid's plane didn't go mechanical?
     
  7. uggboy
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    uggboy Gold Member

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    True!:D
     
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  8. 8MiHi

    8MiHi Silver Member

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    UA and US need to spend a little management time on UM policies and procedures.
     
  9. marcwint55

    marcwint55 Gold Member

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    What is with airlines and kids lately. First the US Air debacle and now this. I'm glad that my kids are all adults now or my wife would never get a moment of sleep everytime they fly.
     
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  10. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Forget flying... I don't understand how any parent ever gets a moment of sleep :)
     
  11. sobore
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    sobore Gold Member

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    It’s ironic UA can lose a ten year old child, but never seem to misplace a 40 something obnoxious drunk. :D
     
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  12. tommy777
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    tommy777 Co-founder

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    That was directed at me, wasn't it?? ;)
     
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  13. sobore
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    sobore Gold Member

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    I said 'obnoxious drunk'
    Now if you hear the term 'Inebriated carnival sideshow performer' this may apply to you!


    :D
     
  14. Scottrick
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    Scottrick Gold Member

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    Well, generally we only chip dogs and British spies, but I guess we could add 10-year-olds to the list. :p
     
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  15. booyaa
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    booyaa Silver Member

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    Do people pay for that UM service? If so.....boy oh boy....spill oil on fire.
     
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  16. Captain Oveur
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    Captain Oveur Gold Member

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    So much for avoiding the national media.

    Frequent-flier miles, huh? Probably another over-entitled Mileage Plus member.
     
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  17. davef139

    davef139 Gold Member

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    I read through that other thread was pretty good for laughs.
    Its too bad but UA will never divulge what happened. Has anyone here even used the UM service?
     
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  18. Captain Oveur
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    Captain Oveur Gold Member

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    It's kind of funny you mention the other thread and mention UM, as I think some of the contributors to the other thread....mentally, at least, could use UM service.

    As to your other point. My guess is that the GAs forgot to call Airserv or Airserv forgot to come to the gate, and then the runaround ensued.
     
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  19. Jenny & Curt
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    Jenny & Curt Gold Member

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    Yes. But on a few different carriers, so I cannot remember specifics, but one lovely woman took it upon herself to stay with my son (and buy him food and drink) long after the flight while I was caught in a horrendous Sunday traffic jam (pre-cellphone) in Long Island and couldn't get to JFK to pick him up.
     
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  20. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    LH seems to agree. They picked me up at the airplane door, drove me to the lounge, kept my passport, fed me, then drove me to my next flight.
     
  21. Captain Oveur
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    Captain Oveur Gold Member

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    UA might give you a bib.
     
  22. Gargoyle
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    Gargoyle Milepoint Guide

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    I thought those ones received golden parachutes.
     
  23. Flyer1976
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    Flyer1976 Gold Member

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    That's happened the last few times I flew LH long haul. I'm not complaining though ;).

    Sent from my iPhone using milepoint
     
  24. PanAm
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    PanAm Silver Member

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    Indeed! Our daughter just turned 15... she's too old to be a UM but I'm wondering if there's a way United could lose her for a few days...maybe give her a lecture on being over-entitled and send her back with an attitude adjustment??:eek:
     

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