Noticed a thread on TOBB, so we should discuss this story, too: http://bit.ly/SfrBGH. The gist of the story: a 10 yr old girl was flying SFO-ORD-GRR as an unaccompanied minor, the service United contracted to handle UMs forgot to pick her up upon on-time arrival at ORD and (allegedly) nobody cared enough to see that she makes her connection or to call her parents or the destination to let them know she missed her flight. She was put on the next flight to GRR, but her parents had to jump through hoops to find out where she was. Her luggage did not arrive until 3 days later. Scary ordeal for the girl and the parents, to be sure. Was the child ever technically lost? No, she was probably under supervision of a UA/UX employee at all times. Was there a service breakdown? Most certainly. And the most striking part of all this is that it highlights just how difficult it is to get information out of United - or any airline, maybe even any large organization - when things don't go according to plan.