United is Turning Customer Care Over to Their Lawyer (No, Really, They Are, I’m Not Even...

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    The Wall Street Journal covers executive changes at United. (HT: Reid F.) Jeff Foland, United’s Executive Vice President of Marketing, Technology, and Strategy, leaves for Hertz where he becomes Senior Executive Vice President and reports to former United President John Tague. Foland ran United’s MileagePlus program, and had been Vice President of sales, previously. As […] The post United is Turning Customer Care Over to Their Lawyer (No, Really, They Are, I’m Not Even Kidding) appeared first on View from the Wing.

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