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Discussion in 'United Airlines | MileagePlus' started by Counsellor, Apr 7, 2014.
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They still have the brain trust that created the mess in the first place. That's not to say they can't learn from their mistakes, but I don't see a lot being reported here or on FT to believe otherwise.
They won't be happy until they pass American Eagle.
I'm sure that they've learned from their mistakes, and will be able to repeat them exactly.
As long as they're making money doing it I doubt they'll change. Not that you can call these awesome profits.
UA has what ought to be a superior route system to Delta's, especially in Asia, yet it produces lower revenue and is coming in at the bottom of most polls. When is the board of directors going to question the leadership direction?
I think most consumers value consistency more then some extra routes. DL is the SBUX of airlines - a reasonable quality commodity that is quite consistent wherever you go. It's not terrible nor thrilling. And people pay a little premium for knowing what to expect.
While I'm not sure if I, myself, would equate them to Sbux, I could see how consistency is valuable. I suppose both good and bad; consistently good we stick with. Consistently bad we avoid.