United has lowest Airline Quality Rating for the Fourth Year in a Row

Discussion in 'United Airlines | MileagePlus' started by Counsellor, Apr 7, 2014.  |  Print Topic

  1. Counsellor
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    Counsellor Gold Member

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    http://news.yahoo.com/americas-meanest-airlines-2014-142616508.html
     
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  2. Captain Oveur
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    Captain Oveur Gold Member

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    Recover?

    They still have the brain trust that created the mess in the first place. That's not to say they can't learn from their mistakes, but I don't see a lot being reported here or on FT to believe otherwise.
     
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  3. Olton Hall
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    Olton Hall Gold Member

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    They won't be happy until they pass American Eagle.
     
  4. LarryInNYC

    LarryInNYC Gold Member

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    I'm sure that they've learned from their mistakes, and will be able to repeat them exactly.
     
  5. Pizzaman
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    Pizzaman Co-founder

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    As long as they're making money doing it I doubt they'll change. Not that you can call these awesome profits.
     
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  6. Seacarl
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    Seacarl Gold Member

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    UA has what ought to be a superior route system to Delta's, especially in Asia, yet it produces lower revenue and is coming in at the bottom of most polls. When is the board of directors going to question the leadership direction?
     
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  7. ballardFlyer

    ballardFlyer Gold Member

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    I think most consumers value consistency more then some extra routes. DL is the SBUX of airlines - a reasonable quality commodity that is quite consistent wherever you go. It's not terrible nor thrilling. And people pay a little premium for knowing what to expect.
     
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  8. gregm

    gregm Gold Member

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    While I'm not sure if I, myself, would equate them to Sbux, I could see how consistency is valuable. I suppose both good and bad; consistently good we stick with. Consistently bad we avoid.
     
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