UNITED frustration...

Discussion in 'Newbies' started by lowlyworm, Mar 30, 2012.  |  Print Topic

  1. lowlyworm

    lowlyworm Member

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    ok if anyone has some answers it would be helpful... :(

    I am Premier Gold (2012) and i just got off the phone with united international res. 2 things:

    1. they informed me that on my upcoming booking BKK-PHX that i will get my 3 bags at 70pds but the 2 people booked on my reservation with me (my son and daughter) do NOT receive this benefit anymore!!!! for real?? i never saw this documented anywhere... if they don't then this would be one more thing gimped out of Premier Gold status.

    2. they automatically RE signed my daughter up for E+ annual pass at $500 without notifying me... and NO one can refund my credit card... i have to EMAIL or MAIL united... to get a refund really??? they sure as rain were able to sign me up for it over the phone... grrr

    any suggestions any help??

    thanks
     
  2. cvsara
    Original Member

    cvsara Gold Member

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    I would bet a call to your credit card company, and providing those details, would be a good place to start.
     
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  3. wrxmom

    wrxmom Gold Member

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    Hopefully you get it worked out. :)
     
  4. deant
    Original Member

    deant Milepoint Guide

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    Just dispute the charge on your credit card. That will resolve the issue very rapidly.
     
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  5. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

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    If you are checking in with United then you do get the benefit:
    http://www.united.com/CMS/en-US/travel/Pages/CheckedBaggage.aspx

    If you are traveling on a partner then you are subject to the partner rules and those can vary. Officially the baggage benefit only applies to the member with the status so you may not be so lucky in getting partners to honor it.

    If you are at an airport and dealing with United and they are refusing the baggage allowance for your companions ask them to look up GG BAG 2ND in their systems and they should see that passengers on the same PNR get the benefit.
     
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  6. flyerfrog

    flyerfrog Active Member

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    If you were to get award seats for others, they would inherit your status even if you're not flying with them.
     
  7. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

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    Only on UA metal, and even then only as a "bug" in the system so no guarantees.
     
  8. desamo

    desamo Gold Member

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    A friend booked award flights for me and family. On the emailed res, it showed an X-ed out version of my friend's MP # and *G (her status) in lieu of mine (and only mine). That's part of the bug, right?

    Sadly, they may fix it before we fly. :)
     
  9. Wandering Aramean
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    Wandering Aramean Gold Member

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    Yup.
     
  10. desamo

    desamo Gold Member

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    Well, I guess I have to get to *G before then, then. :D
     

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