United fined for failing to issue prompt refunds

Discussion in 'United Airlines | MileagePlus' started by tom911, Aug 30, 2013.  |  Print Topic

  1. tom911
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    tom911 Gold Member

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    http://www.chicagotribune.com/busin...ne-refunds-20130830,0,1962757.story?track=rss

    Would all this cause DOT to keep a closer eye on how things are being done at UA? Article indicates 9,000 refund requests were not processed in a timely manner over a three month period in 2012. Big thing missing from the article is a statement from anyone as to why they were 9,000 refund requests behind. Not even touched on. Were they short staffed? Computer/software issues? Merger issues? Anyone in the know?
     
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  2. tom911
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    tom911 Gold Member

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    Just saw another article in the LA Times---UA does some explaining here:

    http://www.latimes.com/business/mon...es-over-refund-delay-20130830,0,7648774.story
     
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  3. Pizzaman
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  4. tom911
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    tom911 Gold Member

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    I bet they know where it is now after entering a large debit item. :)

    Tom in Arlington, Virginia tonight
     
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