united.com problem redeeming miles

Discussion in 'United Airlines | MileagePlus' started by Lufthansa Flyer, Jul 17, 2011.  |  Print Topic

  1. Lufthansa Flyer
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    Lufthansa Flyer Gold Member

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    wanted to book reward ticket tonight. I can log in to mp, see my miles, get to select my flight, then when I go to "check out" it shows me having 0 miles? Every screen right until the flight selection screen shows miles, then a 0 balance when it matters most! Anyone else experience this?

    thx
     
  2. bucketlist
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    bucketlist Silver Member

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    Haven't had this specific problem, but have encountered many problems trying to book or even look for an award on .bomb.

    The CO site is much better, certainly in terms of availability. Check if you qualify for a status match and transfer miles from UA to CO. That's what I've done to use the CO site for award travel.
     
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  3. Lufthansa Flyer
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    Lufthansa Flyer Gold Member

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    Thanks for the idea. Will try that way
     
  4. gleff
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    gleff Co-founder

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    Or just call United :) [Call center fees apply if you aren't 1K or Global Services]
     
  5. Lufthansa Flyer
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    Lufthansa Flyer Gold Member

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    tried late last night to call, but hold times were 20 minutes (this at 2am eastern). I suspect their ops issues in denver may have kept them busy yesterday.
     

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