I just got back from BKK, and I purchased a bottle of Scotch at NRT. Upon arrival at SFO, I carefully placed the Scotch (which was in a fairly sturdy cardboard box) into my checked baggage (a quality hard-sided case). Upon arrival at my home airport, I discovered that the bottle had been broken and had ruined all of the clothing I had with (including a $600 suit). I've never had a problem before, and I have brought back many bottles of wine and other beverages before. Does anyone here have any experience with United's customer service for these matters? Is there any hope of compensation for this?