United Apologizes

Discussion in 'United Airlines | MileagePlus' started by Wandering Aramean, Mar 30, 2012.  |  Print Topic

  1. Wandering Aramean
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    Wandering Aramean Gold Member

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    Sortof...



    From an email being set to MP members:

    The most significant bit to me is that they plan to bring back "Upgrade:pending" for reservations. Seems like misguided energy to me, but no one asked.
     
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  2. Golfingboy
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    Golfingboy Gold Member

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    Agreed... I'd rather if they focus on making upgrades clearances more "real-time" than adding the pending feature.
     
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  3. desamo

    desamo Gold Member

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  4. Flyer1976
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    Flyer1976 Gold Member

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    While it's nice and peachy for the GS to get an apology e-mail, sort of... What about everyone else that's being kept in the dark once again... Correct me if I'm wrong but as of this moment only GS members have received an acknowledgment that United is aggressively working to resolve these issues.
     
  5. EWR764
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    EWR764 Silver Member

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    Nice that they got your status right. This 1K received the following:

    I'm just shy of 50k on the year, so I guess all I am at the moment is a 2013 Silver, unless they are trying to backdoor a status downgrade... blame SHARES? ;)
     
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  6. Wandering Aramean
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    Wandering Aramean Gold Member

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    You do realize that it takes a while for 80MM emails to be delivered, right?? :rolleyes:


    I cannot speak for anyone else. This is the only form letter I've received.
     
  7. mht_flyer
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    mht_flyer Gold Member

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    Mine just came and correcty said "Premier 1k" :)

    I'm glad they at least came out and officially made a statement on the issues.
     
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  8. EWR764
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    EWR764 Silver Member

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    Overall, I'm satisfied with the note. It's at least an acknowledgment that they screwed some things up and have a tremendous amount of work to do to get this integration right.

    I'd like to see some more communication from the company detailing the changes they've made or plan to make based on customer feedback, but I suspect UA fears revealing some of the customer-unfriendly policy changes they seemed to ramrod through after 3/3...
     
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  9. Blue Skye
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    Blue Skye Silver Member

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    i just rec'd mine. nice gesture. will see how it actually ends up being played out. ;)
     
  10. Gaucho
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    Gaucho Gold Member

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    Remember..... nothing is sooo bad it cant get worse. I think its time to cut your losses, take whats offered and move on. The industry is not in such a shape that UA can afford to start giving serious hand-outs, even if its a service recovery situation....... just my 2 cents.
     
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  11. Wandering Aramean
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    Wandering Aramean Gold Member

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    Given that they aren't actually offering anything what are you suggesting? Walk away from the company altogether because hold times are up for the instances where a call is required?
     
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  12. desamo

    desamo Gold Member

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    They've gotten down to silvers.
     
  13. NYCUA1K

    NYCUA1K Gold Member

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    Imagine that...United ap:pl:Dgizes...you mean they actually have a reason t:p?
     
  14. Jubileesmom
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    Jubileesmom Gold Member

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    I just want to see my missing mileage credit from March 1 yet. Ha. Called them two weeks ago and was told 48 hours. I guess they get three weeks though. Lol
     
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  15. tommy777
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    tommy777 Co-founder

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    Zing... ;)
     
  16. redtailshark

    redtailshark Silver Member

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    Yeah. Surely almost everyone here will agree. It's miles better than what DL releases - or doesn't. After all, only DL is *best in class* and....if you think UA competes in that class at all, just try to redeem an equivalent itin in J for TATL this summer and compare the SM vs MP demands.

    My email also said "GS". Muahaha! If only! I did retain Pres Plat for two weeks after the early Jan 1 status-mapping snafu and I did notice some benefits for the 7 or 8 sectors I flew during which time my BPs were labeled "PresPlat". These included six-day EUAs and an immediate time-of-rebooking UG into a single remaining F seat on a hub to hub afternoon flight. And the indefinable but palpable "what can we do for you?" agent response at the BOS Club.
     
  17. estnet
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    estnet Gold Member

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    Too little too late for me, and mostly just a reiteration of what the agents are saying (if you ever reach one).... first time in many years that I see no reason to work for 1k:(
     
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  18. sonoma

    sonoma Silver Member

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    1K but no email yet...
     
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  19. goalie
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    goalie Gold Member

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    and don't forget the "boom" and "gotcha" ;-)
     
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  20. goalie
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    goalie Gold Member

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    Unless I rec'd a different e-mail, there's more in mine than just referring to longer hold times (which btw, have been minimal for me over the past few days so maybe that reference in the email, like the entire email itself, is late to the party?)
     
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  21. desamo

    desamo Gold Member

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    After the end of the quoted part, I also have:

     
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  22. Flyer1976
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    It does take time for things to trickle down hence why I posted "as of this time" to be precise... It's good to see that everyone got the memo.
     
  23. sfogate
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    sfogate Gold Member

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    If hope it helps to know that the reservation agents feel your pain as well. It upsets them that their customers have to wait so long for their help. I talk to my reservation friends daily and they are doing the best they can and they do not like to keep you waiting. Of course some of the issues are getting sUA up to speed on EZR, the new computer program for sUA. They are getting better and faster every day. :)
     
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  24. desamo

    desamo Gold Member

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    And this is why I've booked 8 trips on UA in the last week. (I have a ninth in process.)
     
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  25. dc3
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    dc3 Silver Member

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    My wife and I are still waiting for credits on UA flights from a few weeks ago. But her USA Air flights credited with 2 days. Strange.
     

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