United Airlines delays flight for man to see dying mother

Discussion in 'United Airlines | MileagePlus' started by HaveMilesWillTravel, Mar 6, 2013.  |  Print Topic

  1. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    For once a mainstream media story where United (or for that matter, any airline really) isn't the evil corporation messing with everyone's life.

    http://www.cnn.com/2013/03/06/travel/united-flight-delay-dying-mother/index.html?hpt=hp_c1

    To get to his mother in Lubbock, Texas, the San Francisco resident booked a United Airlines flight, with only 40 minutes between connecting flights in Houston. When his first flight was delayed, Drake thought he would miss his connecting flight to Lubbock, the last one of the day."

    He started crying, obviously distraught. The flight attendants brought napkins for his tears, said they would do what they could to help, and most importantly, got his connecting flight information to the captain, he told CNN.
    When he got off the airport train and was running toward the gate, "I was still like maybe 20 yards away when I heard the gate agent say, 'Mr. Drake, we've been expecting you,'" he said.

    With the information from the flight attendants, the captain had radioed ahead about Drake's situation, and the Lubbock crew had delayed departure to get him on board.
     
  2. desamo

    desamo Gold Member

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    I think this is just fifteen kinds of awesome.
     
  3. marcwint55

    marcwint55 Gold Member

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    A very nice gesture that truly should be the norm and not the exception.
     
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  4. Efilon87

    Efilon87 Silver Member

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    For the first time in my life I can actually say, "I think United is doing a good job..."
     
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  5. HeathrowGuy
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    HeathrowGuy Gold Member

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    Praise the dear respected Supreme Leader Jeff Smisek for reinforcing within his faithful coworkers at the World's Leading Airline the spirit of compassion and benevolence to enable the passenger to see his mom one last time.
     
  6. stm69

    stm69 Active Member

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    Great to hear-
     
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  7. kyunbit
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    kyunbit Silver Member

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    It is sad that we find these cases extra-ordinary...this should have been part of the regular service culture.
     
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  8. emtesenair

    emtesenair Silver Member

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    I'm glad United is showing they care. It's not everyday you hear about a company caring for their customers.
     
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  9. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    And just to be sure, this is the big story on the US version of cnn.com:

    cnn_page.png

    (taking about twice as much space as the intern-killed-by-lion story).

    Cable Nonsense Network.
     
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  10. genemk2

    genemk2 Gold Member

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    You can't hold a flight for everyone.
     
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  11. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    I am imagining another forum where an upset passenger is complaining that due to UA to Lubbock being delayed he missed the birth of his daughter.

    I've had a UA flight held for me (and perhaps 10 other people) in LHR when our inbound LH flight was delayed by about an hour. So it does happen (even without extreme situations), but you're absolutely right that they can't just hold flights for everyone or no flight would ever get anywhere.
     
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  12. NYCUA1K

    NYCUA1K Gold Member

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    Agreed. Holding the flight for everyone is the recipe for creating a very broke or even bankrupt Leading Airline(TM).
     
  13. Flying Machine

    Flying Machine Silver Member

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    Gosh, its nice to know. Once you lose a Parent yourself, you will know the value in much greater terms..
     
  14. kyunbit
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    kyunbit Silver Member

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    I am not saying they should hold an hour. But 10 mins is enough in most cases.
     
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  15. Sean Colahan
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    Sean Colahan Gold Member

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    Captain Denny is rubbing off.
     
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  16. oneeyejack

    oneeyejack Gold Member

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    I like the last part of the article!
     
  17. Captain Oveur
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    Captain Oveur Gold Member

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    BIG difference in Captain Denny's consistent demeanor versus being able to have the flight wait.

    Not to sound cold, but had that Lubbock flight not been the last of the day I'm not sure they would have held it. As mentioned upthread, airlines don't remain profitable by consistently holding planes like that.

    This was likely the operations center (or whatever they call it) that made the call. And as Elliott mentioned in the article, it was definitely the right call.

    Regardless of who made the call, a nice move on United's part.
     
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  18. vlchicago

    vlchicago New Member

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    Not only did they hold the flight, but even his bags made it. Kudos to all involved! That will be a loyal customer and advocate for United!

    It is easy to complain about a late flight, but I would think everyone that was on the flight to Lubbock was sympathetic and no doubt also proud of United Employees making the call to hold the flight.
     
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  19. NYCAdventurer

    NYCAdventurer Gold Member

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    Nice to see people/ Airlines still have a heart!
     
  20. daboogah

    daboogah Silver Member

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    not to be the elephant in the room but .. why was the first flt delayed to begin with? ATC ?? ok. I dont mean to take away from what a nice story this is but could have been prevented to begin with?
     
  21. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Perhaps they held that plane for someone else?

    (more likely weather or mechanical reasons, though)
     
  22. stephenbgarvan

    stephenbgarvan Silver Member

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    Always good to see United or anyone do the RIGHT thing!! Yahoo and kudos!
     

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