I am a long time CO now UA FF and have always been a platinum or since the merger 1K. I am also a million miler and have the old presidential plus CC which let's you accumulate flexible qualifying miles. In 2013 with the advice of the mileage desk I converted 28k miles elevating my status to platinum in 6/13. The rest of the year I flew accruing another 30K miles. I had thought that the flexible miles bumped you up only to platinum and to reach 1K I would have to add actual miles, which I did. Lo and behold I should have read myself the online version and not rely on the mileage plus desk for info. The jump from Plat to 1K using actual miles is not applicable if you used FQM'S during the year to upgrade your status. They just deduct the FQM'S from total mileage flown and said that I was only a platinum because I did not fly the total 1k miles needed. The only way to add the extra miles is to purchase them for $ online which is very costly. Called the dedicated desk and got a supervisor with the usual. Blah blah can't do anything don't care attitude. Called again was very polite and the rudest lady said absolutely not and actually hung up on me. Persisted and called a third time and got a wonderful lady who convinced the powers to be to reinstate my 1k status. Moral of the story...persistence pays off , lesson learned time to diversify from UA.