Is any one else being routed to an off shore call center instead of US based customer service as with the old United? Having qualified agents speaking american english and understanding the questions was one of the benefits of 1K status I especially appreciated. However, all recent calls to the 1K line have been answered by english speakers who have difficulty understanding what should be obvious questions and situations from frequent flyers. Two weeks ago while on the road, I called again to ask about delivery of the 2012 1K card and was told it had been sent and should be at the office any day. Not having received it, I called today for status, and was asked if I had "requested" a card, a total lack of comprehension. After explaining, I was told a card would be mailed in two weeks. No I never did receive the sticker that was supposed to have been sent in December. I did request and receive an email confirmation to carry on the February trip to Vietnam to show other Star Alliance carriers as status confirmation. *G confirmation being required to acess the lounges. In addition, the emails are not being answered (other questions and comments, such as a dufflebag left in the rain at LAX transfer to PSP arriving soaked). Other than the automatic acknowledgement email, all communication to the 1K email has yet to receive a response. Maybe the overload is being picked up by the usual call centers in Asia, but it seems to me this is not the way to maintain frequent flyers during the transition. Maybe the UA observer who monitors milepoint will pick up on this and let us know what is going on.