Back a about a month or so ago, I made an online reservation at the Sochi Mercure Rosa Khutor. Received an online confirmation of the reservation (even though it was during the Olympics). A couple of days later I received a unilateral cancellation of the room with NO explanation. After responding that I did not want to cancel the reservation they just told me that there was a "technical" glitch with their web site and no rooms were available. I later found out that, when they accepted my reservation, Accor knew that their web site had an issue but instead of taking the booking system down to fix the problem, they just continued to accept reservations knowing that they would just send out cancellation notices. After filing a complaint with Accor, I received a call today. Basically they said they were sorry for the mistake and hope that I would continue to stay at Accor. I love it when a company accepts a reservation knowing that they will not honor it and expects the customer to be happy when they pull the rug out from under you. Asked the representative if she would be happy with an apology as a resolution, she said "of course not". So why did they expect me to be happy?????? I had made the reservation at the hotel because I had late tickets to an event at the mountain cluster and did not want to take an hour train ride and then walk a couple of miles to my hotel at midnight (I did not think that walking in the middle of the night in Adler was the safest thing to do). The reason for the need to walk is that there are NO taxis in Adler in the middle of the night.