Unacompanied minor stuck in DC until Monday?!?!

Discussion in 'United Airlines | MileagePlus' started by hulagrrl210, Jul 22, 2011.  |  Print Topic

  1. hulagrrl210
    Original Member

    hulagrrl210 Gold Member

    Messages:
    1,082
    Likes Received:
    2,101
    Status Points:
    1,245
    A family friend's teenage daughter had her flight cancelled (due to weather) and the earliest flight United says they can have her on is Monday. Ita and United show some availability today and tons of flights open tomorrow and Sunday. How is that possible?

    Her family called me to see if I can help. Other than helping them get info and flight schedules I don't see what else I can do. Any suggestions I can pass along?
     
    sobore, savydog and Gargoyle like this.
  2. hulagrrl210
    Original Member

    hulagrrl210 Gold Member

    Messages:
    1,082
    Likes Received:
    2,101
    Status Points:
    1,245
    BTW they are trying to get her home to MRY, SFO, or even LAX
     
    sobore and Gargoyle like this.
  3. Flyer1976
    Original Member

    Flyer1976 Gold Member

    Messages:
    28,247
    Likes Received:
    33,912
    Status Points:
    20,020
    Let me get on Skynet and check...

    Update...Call UA and get the UMNR put on UA225 tonight at 2205, EQ Swap from 752 to a 763...

    UA is ultimately responsible for UMNRs more than normal passengers, so the 1K line should take care of it in a jiffy.

    the heat is killing the weight and balance numbers, as it get hotter they need to pull cargo or passengers off for the longer flights...
     
    sobore, Gargoyle and hulagrrl210 like this.
  4. IMGone
    Original Member

    IMGone Silver Member

    Messages:
    560
    Likes Received:
    327
    Status Points:
    575
    Unaccompanied minor as in registered with UA as an unaccompanied minor, or just a young kid traveling alone?

    If the former, UA will handle the hotel and watch the kid, and they want her/him out of here, even more than the parents do. If the latter, then you'll have to work with the kid to play the standby and wait game (for flight option after flight option :( )

    The thunderstorms are predicted for a bit longer right around here, but they are usually widespread and take awhile to clear out entirely from the airport. That said, I'm not getting airport delay messages like I usually would if the storms were really bad.
     
    sobore, Gargoyle and hulagrrl210 like this.
  5. bmg42000
    Original Member

    bmg42000 Gold Member

    Messages:
    6,317
    Likes Received:
    9,414
    Status Points:
    8,845
    Could she get to Dulles (IAD) ? There are non stops to SFO from there (seats seem limited) but it can't hurt to ask .
     
  6. Flyer1976
    Original Member

    Flyer1976 Gold Member

    Messages:
    28,247
    Likes Received:
    33,912
    Status Points:
    20,020
    I would just put the kid on the 2205 B763 flight and then try to standby for earlier since the TSTORMS are wreaking havoc already and will likely result in misconnects so the UMNR can get home earlier.
     
    sobore, Gargoyle and hulagrrl210 like this.
  7. hulagrrl210
    Original Member

    hulagrrl210 Gold Member

    Messages:
    1,082
    Likes Received:
    2,101
    Status Points:
    1,245
    She's unregistered. 16 (or maybe 17) years old.
     
    sobore and Gargoyle like this.
  8. IMGone
    Original Member

    IMGone Silver Member

    Messages:
    560
    Likes Received:
    327
    Status Points:
    575
    and which airport is she at?
     
    Gargoyle and Flyer1976 like this.
  9. Flyer1976
    Original Member

    Flyer1976 Gold Member

    Messages:
    28,247
    Likes Received:
    33,912
    Status Points:
    20,020
    In that case...the 2205 to SFO flight tonight has some seats open...I'd call UA and get her on a flight pronto.
     
    Gargoyle and hulagrrl210 like this.
  10. hulagrrl210
    Original Member

    hulagrrl210 Gold Member

    Messages:
    1,082
    Likes Received:
    2,101
    Status Points:
    1,245
    She is at Dulles. I think she was supposed to be on 647 tonight. There is another flight tonight via LAX and a bunch more over the weekend. I don't get why they are telling her Monday. I can understand with the weather and everything that United is having a tough time getting people where they need to go, but you would think an unaccompanied minor would get some sort of priority in a situation like this.

    Update: I forwarded all this info to her family. We'll see what happens. Good news is she has family in the area she can stay with but United doesn't need to know that ;)
     
    Freddie Listo and Gargoyle like this.
  11. Gargoyle
    Original Member

    Gargoyle Milepoint Guide

    Messages:
    22,015
    Likes Received:
    96,543
    Status Points:
    20,020
    She may be an unaccompanied minor, but I'd wager she is more mature than a certain group of 535 people who are also in D.C. this weekend. :D
     
  12. IMGone
    Original Member

    IMGone Silver Member

    Messages:
    560
    Likes Received:
    327
    Status Points:
    575
    Just to clarify something .... she is NOT considered an unaccompanied minor by the airline, and that should have no influence on her booking. In person, she can appear young and ask for assistance and might get a little extra attention but otherwise, her ticket is no different than any adult standing around.

    If you (or her parents) want to call her an unaccompanied minor, then cough up their exorbitant fee and UA will handle it from there -- the kid will likely get upset at this move, but that is the only way you're entitled to an unaccompanied minor designation!
     
    snap and Flyer1976 like this.
  13. KVS Tool

    KVS Tool Z Representative

    Messages:
    402
    Likes Received:
    245
    Status Points:
    520
    That flight is completely zeroed-out in the Res system, so this will probably require the assistance of an airport agent:

    [KVS Availability Tool 6.3.0.R1/Diamond - Sabre: Availability/FS/US]
    Code:
    IAD  Washington Dulles Intl DC US [KIAD]
    SFO  San Francisco Intl CA US [KSFO]
    FRI  22 Jul 2011
    
    Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
    ---------  ------  ----  --------  ----  --------  ---  --  -----------------------------------------------------------
    UA         647     IAD   19:30     SFO   22:08     752      F0 A0 Y0 B0 M0 E0 U0 H0 Q0 V0 W0 S0 T0 L0 K0 G0
    CO/UA      647     IAD   19:30     SFO   22:08     752      F0 C0 D0 Z0 Y0 B0 M0 E0 U0 H0 Q0 V0 W0 S0 T0 L0 K0 G0
    VX         77      IAD   19:35     SFO   22:20     319      J4 C4 D4 I0 K4 W4 O0 Q4 Z0 Y4 V4 B4 H4 E4 U4 M4 L4 S4 A4 T4
    UA         225     IAD   22:05     SFO   00:34     752      F0 A0 Y0 B0 M0 E0 U0 H0 Q0 V0 W0 S0 T0 L0 K0 G0
    CO/UA      225     IAD   22:05     SFO   00:34     752      F0 C0 D0 Z0 Y0 B0 M0 E0 U0 H0 Q0 V0 W0 S0 T0 L0 K0 G0
    US/##      2612    IAD   18:03     CLT   19:27     CR9      Y0 B0 M0 H0 Q0 N0 V0 W0 L0 S0 T0 G0 K0 U0 E0 R0
     -> US     1447    CLT   20:10     SFO   22:37     321      F0 A0 Y4 B4 M4 H4 Q4 N4 V4 W4 L4 S0 T0 G0 K0 U0 E0 R0
    DL/##      4038    IAD   18:15     CVG   20:00     CRJ      Y4 B4 M0 H0 Q0 K0 L0 U0 T0 E0
     -> DL     2396    CVG   20:55     SFO   22:48     320      F4 P0 A0 Y4 B4 M4 H4 Q4 K4 L4 U4 T0 E0
    UA         951     IAD   17:42     LAX   20:07     777      F0 A0 J0 C0 D0 Z0 Y0 B0 E0 M0 U0 H0 Q0 V0 W0 S0 T0 L0 K0 G0
     -> UA     283     LAX   20:58     SFO   22:13     752      F0 A0 Y4 B4 E4 M4 U4 H4 Q4 V4 W4 S4 T4 L4 K0 G0
    US/UA      6549    IAD   17:42     LAX   20:07     777      F0 D0 Z0 Y0 B0 M0 H0 Q0 N0 V0 W0 L0 S0 T0 G0 K0 U0 E0 R0 C0
     -> US/UA  6739    LAX   20:58     SFO   22:13     752      F0 A0 Y4 B4 M4 H4 Q4 N4 V4 W4 L4 S4 T4 G4 K0 U0 E0 R0
    UA         951     IAD   17:42     LAX   20:07     777      F0 A0 J0 C0 D0 Z0 Y0 B0 E0 M0 U0 H0 Q0 V0 W0 S0 T0 L0 K0 G0
     -> CO/UA  283     LAX   20:58     SFO   22:13     752      F0 C0 D0 Z0 Y7 B7 M7 E7 U7 H7 Q7 V7 W7 S7 T7 L7 K0 G0
    CO/UA      4256    IAD   17:42     LAX   20:07     777      J0 C0 D0 Z0 Y0 B0 M0 E0 U0 H0 Q0 V0 W0 S0 T0 L0 K0 G0
     -> UA     283     LAX   20:58     SFO   22:13     752      F0 A0 Y4 B4 E4 M4 U4 H4 Q4 V4 W4 S4 T4 L4 K0 G0
    UA         951     IAD   17:42     LAX   20:07     777      F0 A0 J0 C0 D0 Z0 Y0 B0 E0 M0 U0 H0 Q0 V0 W0 S0 T0 L0 K0 G0
     -> UA     871     LAX   21:35     SFO   22:51     320      F0 A0 Y0 B0 E0 M0 U0 H0 Q0 V0 W0 S0 T0 L0 K0 G0
    WN         3083    IAD   17:40     MDW   18:45     73G      Y? K? L? B? Q? H? W? R? O? M? S? N? T?
     -> WN     514     MDW   19:35     SFO   22:30     73G      Y? K? L? B? Q? H? W? R? O? M? S? N? T?
    UA         249     IAD   17:43     ORD   19:00     763      F0 A0 J0 C0 D0 Z0 Y0 B0 E0 M0 U0 H0 Q0 V0 W0 S0 T0 L0 K0 G0
     -> UA     698     ORD   20:05     SFO   22:34     752      F0 A0 Y4 B4 E4 M4 U4 H4 Q4 V0 W0 S0 T0 L0 K0 G0
    
     
    Flyer1976, hulagrrl210 and IMGone like this.
  14. hulagrrl210
    Original Member

    hulagrrl210 Gold Member

    Messages:
    1,082
    Likes Received:
    2,101
    Status Points:
    1,245
    no kidding!
     
  15. violist
    Original Member

    violist Gold Member

    Messages:
    4,274
    Likes Received:
    7,781
    Status Points:
    6,770
    1. They are not in Washington this weekend. Sensenbrenner and
    I were in competition for 1 seat today, and he won. I stayed here.

    2. Any listing that says there are plenty of seats is wrong. I
    continue to stay here. Even as a FFCC I couldn't get where I
    wanted to go.

    3. Try 915 or 975 tomorrow.

    I am afraid this shaving inventory is going to bite UA in the butt.
     
  16. Freddie Listo
    Original Member

    Freddie Listo Gold Member

    Messages:
    4,767
    Likes Received:
    32,961
    Status Points:
    10,720
    Was it a cage match? ;)
     
    hulagrrl210 and Toula like this.
  17. Flyer1976
    Original Member

    Flyer1976 Gold Member

    Messages:
    28,247
    Likes Received:
    33,912
    Status Points:
    20,020
    Technically it would have been zeroed out anyways since the 752 was overbooked, with the EQ Swap to 763 there would be more seats open but no inventory hence why an airport agent would have been able to put customers on there but not the reservations agents...
     
    hulagrrl210 likes this.
  18. MSPeconomist
    Original Member

    MSPeconomist Gold Member

    Messages:
    58,563
    Likes Received:
    98,528
    Status Points:
    20,020
    If she's just a kid travelling alone without status and not as a registered fee-paid official UM, she's not entitled to any special consideration and must battle it out with the kettles. This is the hard reality. Perhaps a call to the elite line or a sympathetic agent can help, but it's really not fair to give her higher priority over other stuck passengers who have earned privileges by BIS travel or expensive tickets (or both).

    If she can't stay with F&F, first of all I would worry most about making arrangements for a hotel that is willing to let her check in at this age by herself, maybe with faxed signed waivers from her parents. Does she have money and credit cards? Otherwise, if she spends days alone at the airport, including overnighting there by herself, I would worry that child welfare could get involved and this would not be good for anyone.

    I realize that she's at an age where the airline may not even permit her to be an official UM and where she's certainly not required to go with the UM program, but this shows how things can go wrong when an underaged kid travels alone.
     
  19. hulagrrl210
    Original Member

    hulagrrl210 Gold Member

    Messages:
    1,082
    Likes Received:
    2,101
    Status Points:
    1,245
    While I realize without being registered and without status she isn't really entitled to anything, hasn't anyone at United heard about doing the right thing? IMHO leaving a 16 year old girl to fend for herself in a strange airport for 3 days is not the right thing.

    Anyway, she is headed home Monday. Without playing the standby game, that is the first confirmed flight they could get her on. Until then she is staying with family who live in the area.

    I recently found out on the way to DC she misconnected at LAX (United's fault) and they were just going to let her sleep in the airport until the parents got involved. I think United really effed up on this one. I think a lot of us take for granted that this would never happen to us because of our status- we would be on the first flight home. Everyone else just gets screwed. It is crazy to think that because of capacity cuts it takes DAYS to get on a flight, even after the weather clears up.
     
  20. scott6067
    Original Member

    scott6067 Silver Member

    Messages:
    789
    Likes Received:
    1,202
    Status Points:
    870
    First of all the responsibility clearly lies with the parents. They decided she was mature enough to fly by herself in the first place and thus have to go along with the challenges that happen in air travel. UA and a few others say 12 is the age while many are not at 15 for an unaccompined minor.

    A few weeks ago I had a child under 18 that was traveling alone as a minor. I choose to call the parents (child traveling between parents). The mother was fine with things as long as the father was ok with it. When I called the father I was yelled at, cushed at, and told how I was doing all this to cover the legal obligations for the airlines. SO in doing the right thing I was treated like an A-Hole by one of the parents. While I know this is one case in many, it doesn't encourage me to "do the right thing."

    What this comes down to is $99 on UA or CO. If you want the safety and knowing your child will be escorted then pay the dollars. If not don't blame the airline for doing what you asked which is to transport your child for a lesser amount.
     
  21. scott6067
    Original Member

    scott6067 Silver Member

    Messages:
    789
    Likes Received:
    1,202
    Status Points:
    870
    Ther
    Actually status doesnt ensure one gets on the next flight. What is the best way to get home the quickest is to get an agent to make adjustments to your reservation ASAP. When a delay happens flights and space dry up. There have been several times that I have had to delay peoples travels by days. Some people also refuse to rearrange their travel times thus find themselves dealing with the same delays.
     
    snap likes this.
  22. Misplaced Texan
    Original Member

    Misplaced Texan Gold Member

    Messages:
    16,874
    Likes Received:
    26,170
    Status Points:
    20,020
    While I feel sorry for the young lady who got stranded, I don't see how it's not the parents who are to blame here.

    First, if she's really not mature/responsible enough to be alone on the road for a few days or doesn't have a family member in DC to help out, then the parents really ought to have ponied up the UM fee.

    Second, I find it almost impossible to believe that with all of the flights that leave IAD for LAX in a given day (UA, AA, and VX fly it non-stop and others fly it with connections) plus the availability of two other area airports and the option to take an easy train trip from WAS to EWR that there were exactly zero seats available for purchase that would have gotten her home relatively quickly. If her parents were really that worried about her being here until Monday, then they could have bought her a ticket home.
     
  23. hulagrrl210
    Original Member

    hulagrrl210 Gold Member

    Messages:
    1,082
    Likes Received:
    2,101
    Status Points:
    1,245
    I disagree about the UM fee- I don't think anyone could have anticipated a 3-DAY delay. I flew all the time by myself as a teenager, but I guess since I was at least 2P since I was 13, I got much better treatment. Luckily she has family in the area and is staying with them until Monday, which was indeed the first CONFIRMED flight they could get her on. The family she is staying with is moving this weekend, so they didn't want to play the standby game all weekend after they couldn't get her on a flight Friday night or early Saturday morning.
     
  24. Misplaced Texan
    Original Member

    Misplaced Texan Gold Member

    Messages:
    16,874
    Likes Received:
    26,170
    Status Points:
    20,020
    So now we understand the rest of the story. It wasn't that she was sitting at IAD by herself, it was that she was stuck here with family. That sucks, but it's hardly the same as a 16 year old girl being stranded at an airport alone all weekend.

    I think you missed my second point though. Here are some full-fare Y prices on the WAS-LAX route this weekend: VX $580, WN $483, DL $560, AS $557.

    I find it hard to believe that none of those airlines had a single seat to sell between Friday night and Monday.

    So if it was a true emergency or a situation where the young lady would be in real danger over the weekend, I imagine the parents could have pulled out a credit card and paid around $550 to get her home...potentially including on Friday night since a lot of those carriers had departures between the time you posted and the end of the night.

    Now it sounds like this was never that big of a deal...she was always going to be staying with family over the weekend and it was more a matter of wanting to get home than it being an emergency. But my point was that in an emergency there are always options...sometimes you have to be willing to pay to get a better resolution than the airline can arrange, but there are always options.
     
  25. mattsteg
    Original Member

    mattsteg Gold Member

    Messages:
    3,278
    Likes Received:
    5,543
    Status Points:
    4,170
    Using a term like "unaccompanied minor" that applies to specific programs provided by the airline that provide for additional services and an elevated level of responsibility, when such a program was not used, is a bit misleading. This goes double when the kid involved is actually able to stay with relatives during the period involved.

    If the kid was truly an unaccompanied minor, the airline would have greater responsibilities as an organization, and she likely would have been a higher priority. As a passenger who happened to be a kid traveling alone, she was not a priority to the airline organization. She may have been able to play the "I'm a kid on my own" card with a sympathetic agent, but that would be an individual action, not an organizational one. Since there was family available and no serious attempt was made to get her home early, it's a bit misleading to stay she was a "UM stuck in DC until monday."

    Sensationalizing the situation when things don't go our way is understandable, but regrettable.
     

Share This Page