Unable to search availability on hilton.com

Discussion in 'Hilton | HHonors' started by kw335, Aug 4, 2012.  |  Print Topic

  1. kw335
    Original Member

    kw335 Silver Member

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    ... or is it just my computer acting up?

    Here's what I'm getting:
    Picture 10.png

    Then instead of showing the offered rate, it says "View available dates" or "May be available" Picture 11.png

    And when I click on "View available dates", it's either showing the following, or just simply an error message.
    Picture 12.png
     
  2. NYCUA1K

    NYCUA1K Gold Member

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    Just dummy-booked your stay and it worked just fine for me, so it is probably a bug. I am using the latest Firefox for Windows and things work fine, whether logged in as HH Diamond, which sometimes shows availability where there isn't any for the general public, or not.

    HHPRBOOKING.png

    Please keep trying, maybe with a different browser...
     
    kw335 likes this.
  3. newbluesea
    Original Member

    newbluesea Gold Member

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    For sometime now HH has been offering better award availibilty to Diamonds (which IMHO is great in differentiating the top tier from lower status levels) unless you log in as such it wont show up as being bookable.
     
  4. brewernq

    brewernq Member

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    Sure, but try searching and checking the hhonors points option.

    I have this same problem and it is getting frustrating trying to book a trip, because all hawaii and all-inclusive properties show this
     
  5. NYCUA1K

    NYCUA1K Gold Member

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    Just did for the same dates as before and had no trouble at all:
    Available Rooms - Caribe Hilton.png

    Or you can search with points for flexible dates:

    Room Availability Calendar - Caribe Hilton.png
     
    PedroNY likes this.
  6. brewernq

    brewernq Member

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    folks with just gold elite status ... can you see the hotel availability? I can get gold status with the citi card ... which I will do if I need to
     
    ACMM likes this.
  7. NYCUA1K

    NYCUA1K Gold Member

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    I did the booking without logging in, meaning that I was a nobody or anybody with no status when I did the booking. Have you tried using another browser or simply booking without logging in as I have done each time...?
     
  8. brewernq

    brewernq Member

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    Just an example, they do show up when not logged in, but with the message (various hotels and dates)

    There are no rooms available for standard reservations on 25 Mar 2013 - 28 Mar 2013 at Hilton Rose Hall Resort & Spa. Because you are an HHonors® Diamond VIP, you can choose from the rooms shown below, view a list of available dates at this hotel across a 2-week range, or view nearby hotels..

    If I log in then they just show not available ( I do not have gold or diamond status ).
     
  9. NYCUA1K

    NYCUA1K Gold Member

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    I have tried every combination of bookings and could not get the system to fail a single time, logged in as HH Diamond or not.

    Room Availability Calendar - Hilton Rose Hall Resort & Spa.png
    There is nothing wrong with the system. You are doing something wrong (it happens to all of us) and maybe you should get on the phone with CSR or a friend...
     
  10. desamo

    desamo Gold Member

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    Try erasing your cache as well as any Hilton cookies.
     

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