Um, Excuse Me, You Are Sitting in My Seat...

Discussion in 'Delta Air Lines | SkyMiles' started by rwoman, Jun 7, 2011.  |  Print Topic

  1. rwoman
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    rwoman Gold Member

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    Hi All,

    I thought you all would appreciate this...I flew LHR-DTW today. I boarded, the person next to me boarded, we chatted with the flight attendant...blah, blah, blah. A lady comes on board holding her BP and tells my seat mate that they have the same seat assignment (30F). The FA asks to see the BP in order to work out the details.

    The woman had a BP for LHR to MIAMI! I was a bit surprised given the fact they did a passport and boarding twice - once at the gate to scan the BP and again at the top of the jet way.

    The MIA flight was the gate next to ours, but SEVERAL people missed it!

    I've heard of this happening, but it is the first time I've actually seen it happen. Very crazy!

    :)robin
     
  2. viguera
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    viguera Gold Member

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    I don't know what's worse... that people just get on a line and don't bother to verify they're getting on the right flight, or that the gate agent missed it.

    Don't they scan boarding passes out there? Shouldn't the machine had barked that the information was somehow not matching that flight?
     
  3. rwoman
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    rwoman Gold Member

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    The Brits (contractors handle flights) are typically pretty meticulous about this stuff, that's why I'm surprised it happened. The family in front of me to scan BPs were dual passport holders - they used US at check in and tried to use UK to board...they wanted to see the security stickers and the family had to dig out and present the right passport.
     
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  4. viguera
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    viguera Gold Member

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    It's ridiculous... maybe she snuck in. But considering the options, I'd rather sneak into the Miami flight. :)

    Either way, I've seen people sit in the wrong seat on the same plane... wrong seat on the same row or whatever, and maybe even a seat change at the podium that wasn't done properly and two people ended up with the same seat. But never someone actually making it aboard the wrong plane.
     
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  5. MSPeconomist
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    MSPeconomist Gold Member

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    I've seen people on the wrong plane, but I don't remember the circumstances clearly.

    IME many cases of sitting in the wrong seat are deliberate. The most outrageous one I saw was having to boot someone from my 3A who didn't really want to move. When the FA forced him to produce his boarding pass it was for 29E. I was amazed that he tried that with a straight face. The walk of shame was priceless, especially after I loudly commented about how difficult it would be to confuse 3A with 29E.
     
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  6. mtkeller
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    mtkeller Silver Member

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    The machines can be a bit brain-dead, and in T4, it's shared equipment. Thus, it's probably just looking for a valid BP for a flight that's boarding then. Depending on which gate at T4 this was, I can see a mix-up happening fairly easily. Some of the numbered gate signs are strangely positioned relative to where the entrance to the BP scanners for the gate are. If two DL flights are boarding at the same time (a frequent occurrence, conditioning on at least one DL flight boarding, at LHR) next to each other, it could get really confusing in some parts of T4 because the queues all kind of lump together. (Last week I had to explain to some people that while I was at the end of a boarding queue, it was the SkyPriority queue and they needed to join one of the other much longer queues.)

    All that said, if they checked BPs at the top of the jetway, too, this should have been caught. Otherwise, what are the agents looking for, just to see "DELTA" somewhere? And really, how could the family with two passports think it's OK to show the UK ones at boarding if the US ones got the security sticker? Why even try the UK ones? It's not like the UK is doing exit checks or stamping passports at the jetway.
     
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  7. Gargoyle
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    Gargoyle Milepoint Guide

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    I've seen it happen on domestic, but not on int'l. That is a major fail.
     
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  8. ryandc99
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    ryandc99 Gold Member

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  9. Jenny & Curt
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    Jenny & Curt Gold Member

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    Long time ago, but when I was about 8, we lived in LA and my aunt in San Diego. Folks gladly sent me away for a few days unaccompanied on this short flight. Fast forward a few days, and my folks are sitting at LAX to meet the return flight (when one could do such things), and, after the last person deplaned, walked up to find out where I was. No daughter! Call to my aunt in San Diego confirmed she had escorted me to the plane -- how could I have gotten lost midair? About this time, I deplane in Phoenix, and can't figure out where my parents are. Of course, there are no cellphones, etc., so it's GA calling GA, but they eventually figure it out and send me PHX-LAX. Guess neither my aunt nor the GA in SAN noticed that I was boarding the wrong flight. Quite a lot of excitement at the PSA gates that day!
     
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  10. USAF_Pride
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    USAF_Pride Gold Member

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    I've nearly done it in CVG in the RJ octopus. Then again, I was told to take the first door and it was the third door.
     
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  11. mtkeller
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    mtkeller Silver Member

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    RJ and bus situations are where they need an FA checking BPs at boarding. Unfortunately, this spills over into some European carriers checking BPs at the boarding door even when using a jetway. (I'm looking at you, AZ.)
     
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  12. Travel2Food
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    Travel2Food Silver Member

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    I recall it happening on a flight from ATL to IAD. After the door closed and we pushed off from the gate the woman next to me said - in broken English - "am I on right plane". Her boarding pass was DFW..... I guess Delta got her from IAD to DFW, but it didn't happen that evening.

    Never heard of it on an int'l itinerary, however.
     
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  13. JohnDeere19
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    JohnDeere19 Gold Member

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    Wow, I can't believe this happened on an international flight. With all the security and passport checks, you would assume this would be nearly impossible to do even on purpose.
     
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  14. DeltaExpert
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    DeltaExpert Gold Member

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    You would be surprised.
     
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  15. MSPeconomist
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    MSPeconomist Gold Member

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    There was a famous incident a while ago where someone wanted to go to Oakland, California and instead boarded and flew to Auckland, New Zealand. It might have been a UA flight. They apparently misheard all of the boarding announcements regarding the destination.
     
  16. DeltaExpert
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    Wow that's an extreme situation
     
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  17. ryandc99
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    ryandc99 Gold Member

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    I wonder if they got the MQM for Auckland!
     
  18. MSPeconomist
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    MSPeconomist Gold Member

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    It wasn't DL, so no MQM, but I think since they only purchased a ticket to Oakland, UA would not have given the extra EQMs or RDMs. However, they probably weren't FFs anyway.
     
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  19. ryandc99
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    ryandc99 Gold Member

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    Very true... a FF would have to have a bad day to board that flight...
     
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  20. MSPeconomist
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    MSPeconomist Gold Member

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    For an early morning flight or a connection after a very exhausting journey, I could imagine doing it. I sometimes verify the destination with FAs when I board and I don't find it funny when pilots jokingly either state the wrong airport or say they don't know.
     
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  21. Morgan
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    Morgan Silver Member

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    A few months ago, I was first to board a JFK - SLC flight. Boarding pass scanned fine, was at the right gate, etc. But when I got to the end of the jetway, I stepped onto a full 757 that was clearly about ready to depart. The FA told me they were going to Atlanta.​

    By this time, there was a line of people waiting behind me in the jetway to board the SLC flight. I ran back up to the GA, who was enormously irritated to hear what had happened. The jetway in use led to two aircraft and someone had setup the cordons improperly. It's the closest I've ever come to actually boarding the incorrect flight.​
     
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  22. TRAVELSIG
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    TRAVELSIG Gold Member

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    Agreed. I have seen this before also- particularly when there are "waves" of flights departing at similar times.
     
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  23. JohnDeere19
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    JohnDeere19 Gold Member

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    Absolutely not...genius move. Book SFO-OAK, board SFO-AKL, play dumb, collect miles for SFO-AKL-SFO ;).
     
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  24. JohnDeere19
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    Great catch!
     
  25. rwoman
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    rwoman Gold Member

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    Yes, I was surprised with this being an int'l flight and the 2x BP/passport checks. SOME people....lol. ;)
     
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