UA's new "skykit"

Discussion in 'United Airlines | MileagePlus' started by Pat89339, May 20, 2012.  |  Print Topic

  1. Pat89339
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    Pat89339 Gold Member

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    We were handed these sheets of paper when boarding today after a 4 hour and counting delay. The new skykit/appreciation card in all its glory---a drink chit and 10% off. I haven't seen these posted anywhere.
     

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  2. unavaca
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    unavaca Gold Member

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    Domestic or International? What station?
     
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  3. mherdeg
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    mherdeg Silver Member

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    Leaving aside the comma splice, oof, there's a bit of a Freudian slip:
    "Feel free to contact us at united.com/feedback, your comments are welcome and used by us to improve our customer's experience when traveling."
     
  4. EWR764
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    These are similar to the customer care kits CO used to give out during lengthy ground delays. They were stocked at the podiums, not onboard.

    It is unclear whether these are actually the successor to UA apology cert/skykits, which were stocked onboard, or simply UA-branded replacements of the CO customer care packs.

    FWIW, www.united.com/appreciation still works.
     
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  5. desamo

    desamo Gold Member

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  6. Albert
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    Albert Gold Member

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    Mine wasn't either...glad to know that it's not just me.
     
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  7. EWR764
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    EWR764 Silver Member

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    Did you have an apology cert with serial #?
     
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  8. mht_flyer
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    mht_flyer Gold Member

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    You don't need the serial number if the flight is "added" to the system. I had a 6 hour delay SFO-ICN and flight crew specifically announced to go to website to redeem.... I got a 350.00 cert.

    Now redeeming that cert.... Is another story. But I did get a free ticket to LAS...
     
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  9. EWR764
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    EWR764 Silver Member

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    Right. I thought it was one or the other... valid serial # or affected flight = compensation. If you have neither, it's "Thanks for your feedback, we'll get right on it!" ;)
     
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  10. desamo

    desamo Gold Member

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    No, because even though there was no power in my seat on a p.s. flight and I asked about it, the FAs did not see fit to provide me with one or add the info to the system.

    I'm really not wanting to be obnoxious about it, but they should have taken better care of me, especially since the power problem was both outlets on that row, not just one.
     
  11. meFIRST

    meFIRST Silver Member

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    10% is not much. Oh well, its something.

    Considering the foot rests on the dated ps planes don't always work and I sometimes pay $2700+ or a CR-1 for it, this is something. Not the old skykits though!
     
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  12. desamo

    desamo Gold Member

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    Actually, I think the percentage is kind of brilliant: it's worth more for someone shelling out $2700 than someone getting to 1K on ~$300 fares.
     
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  13. meFIRST

    meFIRST Silver Member

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    Lol. I don't pay $2700 on my own dime. The 10% though gets used on personal travel.

    But I agree, 10% is worth more for people who buy expensive fares. I do, though only internationally, for Business or upgradable econ.
     
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  14. TrippePanAM

    TrippePanAM Gold Member

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    interesting.......
     
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  15. aptraveler

    aptraveler Gold Member

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    Thanks for the post, good to know.

    Sent from my iPhone using milepoint
     
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  16. Pat89339
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    Pat89339 Gold Member

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    Domestic. HNL.

    We were scheduled to depart at 12:45pm. Actual departure 4:54pm
    We were scheduled to arrive at 8:43pm. Actual arrival 12:42am
     
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  17. Pat89339
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    Pat89339 Gold Member

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    Remember, that is 10% on base fare, which isn't anywhere near the fare+taxes+YQ+etc.
     
  18. Seacarl
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    Seacarl Gold Member

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    I got one of these after a 7-hour delay departing EWR - not weather, but a comedy of MX errors. I thought it was rather a small gesture for turning a scheduled 9pm arrival into a 4am arrival.

    I would not be surprised if this is what will permanently replace the UA skykits.
     
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  19. estnet
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    estnet Gold Member

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    Thumbs up on your post, thumbs down on UA skykit.
     
  20. perryplatypus

    perryplatypus Gold Member

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    I thought they changed the name to the new "United Over Entitlement card" :eek:
     
  21. lightangel

    lightangel Silver Member

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    very interesting. These quite different from the UA skykit. Handed out by gate agent vs handed out by flight attendants. it's interesting to see the 10% off coupon though. It has more of a revenue control flavor to it than the $ off and miles...
     
  22. Seacarl
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    Seacarl Gold Member

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    I propose "Customer Realignment Card"
     
  23. DeacFlyer1
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    DeacFlyer1 Silver Member

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    Can someone explain why they used to be called "sky kits"? That name doesn't seem to make much sense for a travel voucher.

    Also, as someone who doesn't really fly UA, I have to admit I am enjoying the meltdown among many people that they aren't automatically being showered with money every time the slightest thing goes wrong. Does a 4 hour delay suck? Yeah, but it happens every now and then, so deal with it. Why on earth do people feel that they are owed hundreds of dollars in compensation for something like this (or even more ridiculous, for a broken footrest or something along those lines)?

    I know the recent comments by UA's CFO have drawn a lot of fire, but it does seem like there's an element of truth there--legacy UA fliers did really seem to be coddled by the airline..."Oh, a flight attendant sneezed five feet away from you in the cabin and you're demanding compensation? Here, we'll automatically give you a $300 sky kit." Just all seemed a bit crazy from the surface.
     
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  24. upgrade

    upgrade Gold Member

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    Filled this out for a recent LAX redeye where mx delay gradually ran over 4 hours (on tarmac w/all pax boarded) & then ripened to cancellation well after 3am. Website offered 10K miles or $250 cert; after I made my selection, UA system sent email saying I'd receive a reply in 7-10 business days. Of course, the compensation -- which used to post instantly with legacy UA -- is nowhere to be seen.

    So even when UA admits that it failed the pax, and offers specific & concrete "appreciation" in recognition of that fact, it still can't bring itself to execute the recovery promptly? Words fail me.

    I think everybody understands that 4-hour wx delays happen - and are out of the airline's control. Mx delays, not so much, and I've encountered a whole lot more mx delays since 3/3. I don't know if the mechanics are doing work-to-rule or what, but equipment maintenance appears to be one more area where COdbaUA is falling well short of acceptable performance. (Don't ask me; just look at the latest DOT complaint numbers.)
     
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  25. unavaca
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    unavaca Gold Member

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    Ouch. Would have missed the last BART to SF, too.
     
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