Am I just being too sensitive? It is important to me that I make a conscious effort to treat all flight crew - from ground agents to flight attendants to the poor guys in lost baggage - in the most courteous of fashion, always. I have several friends who are airline employees and I know that some of the pax they deal with on a daily basis can be more than a little unpleasant. I highly respect the people who are in place, the jobs they do and always appreciate the service I get when traveling. I am a United flyer. My status is UA Gold, as such I was 'lucky' to clear an upgrade recently on a flight from YVR-SFO. The same flight that I take every 3 weeks, like clockwork. All was fine. I sat in seat 2D. Fine at least until the FA serving first decided to raise her voice to me for trying to chose a third item from the refreshment basket. I had taken a Halloween sized Toblerone and a pack of the yummy shortbread cookies. Then I turned into a real pig and set my sights on a banana! BAD IDEA. BAD, BAD, BAD. The FA raised her voice CONSIDERABLY repeating the word NO! four, five or six times in rapid succession as she violently yanked the basket away from me forcing her to drop her napkins all through the aisle. Then she raised her voice louder and scolded me like a five year old child - while the entire cabin watched - saying something (loudly) about 'if everybody started taking 3 or 4 items then...' I do fluster easily and my face had turned bright red from the embarrassment of being scolded like a schoolchild in front of a 12 pax cabin. Of which only 4 were remaining to be served from a basically full basket... Insane. My seat mate in 2F was *horrified* by what she saw. She was as stunned by the FAs behavior as I was. Her comment to me was along the lines of, that if she herself were this business that employee would have been dismissed on the spot. I agreed with her, but also said that the FA must have been having a bad day or something and left my comments at that. On the FAs second go around with her full basket she glared at me with the surliest of expressions as I politely declined any more refreshments. I already felt that she saw me as a glutton for taking two snack sized items. So again I take this route every 3 weeks and have never had a FA bat an eye about my refreshment basket selections. For Pete's sake, why would anybody? Obviously I need to get over this and quit thinking about it. It's the embarrassment factor that pushes my buttons a week later. I honestly feel that this woman as abusive to her pax (me) and quite frankly I would have no problems knowing that retaining or disciplinary action would be taken. Nobody deserves to be treated in that fashion. So what do you think? Should I grow up and let dying dogs lay? Is there even any point in complaining?is there even any process for registering a complaint?