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Discussion in 'United Airlines | MileagePlus' started by CDKing, Jun 17, 2011.
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Quote from the other site and on facebook
This isn't the first time this has happened I believe...
Here's a news story about it:
Oh, Oh. Someone broke the airline.
At Los Angeles International Airport, United Airlines operations said there was a "nationwide computer malfunction." Employees were checking in passengers manually, said LAX spokeswoman Nancy Castles.
An NBC News producer at LAX reported that passengers were unable to check in unless they'd printed out their boarding pass prior to traveling to the airport.
Lines of frustrated fliers also were seen at Portland International Airport and at Seattle-Tacoma International Airport.
Ok, well, I was just about to head to the airport (LAS) for a MR to BOS. Wondering if I should bother? Maybe go and offer myself as a voluntary bump?
CO computers working OK?
I'm at SFO, and it's officially a sh!t show. Some express flights are manually boarding. No information from UA, other than FB and twitter. Only saving grace is that the RCC is pouring strong drinks.
In line at ticket counter in LAS. CSA just pulled everyone out of line who are headed to ORD or IAD. Those flights look like they might be going out. Since I'm going out on a MR I'll volunteer to be bumped. Plenty of people really needing to be someplace tonight, no need for me to take up a seat. Though, I'm a little hesitant to head out for fear of getting stuck in ORD.
Apparently the systems are back up. Good luck to those affected tonight.
I was on the flight from YVR which was supposed to arrive around 920pm. Scheduled to depart at 703, ended up departed after 10pm. Arrived at SFO Gate 84 before 1am. Got hold at the gate because there was no customer service available to operate the jetway. A mechanic volunteered to do it, and we got off.
I noticed that the line to customer service across from Gate 81 was very long. In fact it was very very long. The line was all the way to the door of RCC.
Definitely try asking for original routing credit at least!
Also add to the mix bad weather on the east coast last night...including some ground stops in NY.
If you flew, save your boarding passes...you may need them to get miles credit.
Hooray, UA canceled my AUS-DEN leg this morning so I'm on hold to get something else. Sigh.
It happened with US last week and on AS in March
Some in NYC were complaining about being trapped in planes for several hours. Not sure which is worse that or the meltdown?
Sister in-law flying from DEN was delay almost 4 hrs, computer and phone flight status was giving wrong data of arriving, thanks to 1K desk they were able to gave us the correct time arrival
Wow that's a crazy long line! Those are the times 1K and RCC membership are SO worth it.
The lines at the customer service area between gates 80 and 82 at SFO had subsided somewhat this morning, though it was really odd to see that most everyone was sitting down on chairs that they had brought over from the food court:
United also had their standard offerings of OJ or Water PDB (pre-departure drinks) setup by the customer counters as well, which was a nice touch:
I was not impacted by this. But was wondering if this is viewed as a "compensation event"?
If so, it would be a terrible hit to UA.
I like how the lady is looking at the cop with the hands on her hips
In March '10 when there was the blizzard that shut down EWR CO did something similar. They had a whole bunch of food (muffins and such) that had already been baked for that night's flights that they knew weren't going out so they trucked them in and set up a stand under the PClub in the C1 concourse for the crowds that were accumulating. Even when things go completely haywire the airlines manage to figure out a way to keep bits sane more often than not.
Mob Crowd Management 101, aka keeping the natives from becoming restless
I can confirm that everything is back to normal and all computer systems are back up: just got 'upgrade cleared' SMS and email for a Friday 6/17 flight. And the kicker? After the upgrade actually cleared (on Thursday, ~24 hrs before departure), UA downgraded equipment from 752 to 320, and I was put back into Y+. No 'sorry, disregard that cleared upgrade' SMS or email for some reason. Instead, my name was on a standby (not cleared) list even though I had a boarding pass in hand.
I ended up taking VDB and flying later on Friday, in F.
I have seen such setups more than once while passing through FRA. Think LH does it in situations less severe than entire system melt-downs. Might be a result of EU laws requiring them to take care of pax in case of delays.
Considering that at FRA and MUC, LH has free coffee/tea stations as well as newspaper/magazine stands by their gates, it is not surprising that they offer even more during glitches during either weather or other events.
True, I completely forgot about those. The first time I saw them I was really surprised. Even more so when they then put up a table and distributed "doggy bags" with food to the boarding passengers. That was on a 40 min regional flight... and admittedly maybe 10 years ago; that's history nowadays even with LH.