UA intl flight canceled ... what sort of reimbursements can I expect?

Discussion in 'United Airlines | MileagePlus' started by daemon14, Apr 29, 2012.  |  Print Topic

  1. daemon14

    daemon14 Gold Member

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    Finally got an email response from United from my original email, only took 7 weeks ...

    Interestingly, they're offering a $1000 e-Certificate, though I'm not sure if that's per passenger or total. If it's per passenger, it actually beats the 600Euro cash compensation required.

    I sent a response asking for clarification, so I should hear back in September.
     
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  2. daemon14

    daemon14 Gold Member

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    So I've been offered a $1000 eCert per passenger, meaning $2K (or 30K miles each which isn't worth that much to me).

    Is there anything I should know about UA ecerts? Are they as restrictive as Delta, in that I cannot transfer them? $2K is a lot to spend on an airline where I don't have elite status (though one of the relatives involved does have *G, as well as myself since I might use the eCerts).

    From what I can see from looking around, eCerts don't keep their residual value ... like if I had a $1000 eCert and spent it on a $600 fare, I wouldn't get to the keep the remaining $400. Is that correct?

    The 600 Euro pp would come out to just under $1500, but that's cash that's usable for more things (incl purchasing airfare on the AmEx which would be 4500 MR points, easily worth almost $100 to me).

    I'm thinking of just asking for the cash instead of the eCerts, even though it's $500 less. Is that crazy?
     
  3. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

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    Are the eCerts restricted to domestic travel?
     
  4. daemon14

    daemon14 Gold Member

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    I've looked around for generic eCert T&Cs and it seems so. That wouldn't be much of a factor, but if they really are one-use eCerts, then I'd be hard-pressed to find a route I fly that's worth >600 Euros per person. Can anyone confirm?
     
  5. genemk2

    genemk2 Gold Member

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    There should be T&Cs specific to that E-cert. Did you receive them via email?
     
  6. daemon14

    daemon14 Gold Member

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    I was offered the eCerts but haven't received them. I asked for the terms & conditions regarding them but it's been a day or so since I've heard from them.

    Since they're legally obligated to compensate in cash as an option, I wanted to see if the eCert deal was a good deal. Looks like it won't be.
     
  7. HeathrowGuy
    Original Member

    HeathrowGuy Gold Member

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    No, they're valid systemwide, and usable on many codeshare flights, too. Don't confuse the pre-merger UA e-certs with the new UA e-certs, which are basically the old CO certs which were very versatile and, now as then, retain residual value.
     
  8. daemon14

    daemon14 Gold Member

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    FINALLY. More than 2 months after the flight and contacting United and I got the following in the mail today.

    Huzzah!

    The form was pre-filled out and has 600 Euros as the payable amount for each passenger.

    Now I just have to figure out how I'll deposit two 600 Euro checks at a US bank :)
     
  9. chrislacey
    Original Member

    chrislacey Milepoint Guide

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    You shouldn't have any issue depositing the checks at your bank. If it's a small bank it may take a week to clear. Way to be proactive and congrats on the outcome!
     
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  10. daemon14

    daemon14 Gold Member

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    Thanks for that. Patience is necessary (especially with United).

    The best part is ... these were both award tickets! And the only reason they were on the FRA-SFO-LAX flight was because SHARES dropped the direct flight on LH during the transition and UA could only get us flights on their metal. :rolleyes:
     
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  11. Flyer1976
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    Flyer1976 Gold Member

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    Huzzah!
     
  12. sara lofer

    sara lofer New Member

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    Hi! I had similar problems and I'm searching the CSM646 compensation claim form. Do you have the link or something? I can't find it in the United webpage.

    Thanks!
     
  13. SC Flier
    Original Member

    SC Flier Gold Member

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    Without knowing exactly what your situation is, this might help...
    http://ec.europa.eu/transport/passengers/air/doc/complain_form/complaints_form_en.pdf

    Same file with PDF form fields added is attached and also available for download here:
    https://docs.google.com/open?id=0B8UiEAbL7HlkOFFKM2hjOGN2cW8

    Instructions say to fill out with BLOCK CAPITAL LETTERS.
     

    Attached Files:

  14. daemon14

    daemon14 Gold Member

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    I received the form in the mail after I contacted United via email to start my claim. Once they agreed it was a valid claim, I got the claim forms.
     

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