Surprise logged in and found a mystery deduction of EQM. Two hours of my life later (and TWO agents) told just a "mistake" and will be corrected next week. When I finally got to speak directly to the supervisor I asked why I wasn't just transferred to her rather than tying up an agent as well. Esp. Given the incredible wait times. The response "I needed to train the agent on some steps....she's new" So instead of handling my issue and letting me get on with my life and training the agent NOT WHILE IM ON HOLD I get to be told my time is of no value. And this is on the "alleged" 1k line! Is UA trying to get rid of customers?