UA customer onboard "inconvenience" card

Discussion in 'United Airlines | MileagePlus' started by SnowDogDad, Dec 22, 2014.  |  Print Topic

  1. SnowDogDad

    SnowDogDad Silver Member

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    For a while, United flight attendants would give out a card if something like your light did not work, seat did not recline, sound did not work, etc.... I cannot, for the life of me, remember what they were called. But, one of the options it provided was a URL to which you could go, enter the card #, flight number, and the issue you experienced and they would give you a voucher or 9,000 miles.

    On a flight last week, my first class seat did not recline. I asked the flight attendant about it and she acted like she had no idea what I was talking about. And, told me to go online and contact customer service.

    Anyone remember these? Or what they were called?
     
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  2. genemk2

    genemk2 Gold Member

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    I think they were called Customer Appreciation Cards. They stopped printing them after the merger and are supposed to be phased out. Email customer service and see what you are offered.
     
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  3. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

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  4. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

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  5. Newscience

    Newscience Gold Member

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    The last time (about 3-4 years ago) I was "inconvenienced" while in coach seating on a long-haul UA flight by having no entertainment system and non-functioning bathrooms, the entire flight crew handed out an "inconvenience card" to all departing passengers, aka a "$200 voucher".
     

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