For a while, United flight attendants would give out a card if something like your light did not work, seat did not recline, sound did not work, etc.... I cannot, for the life of me, remember what they were called. But, one of the options it provided was a URL to which you could go, enter the card #, flight number, and the issue you experienced and they would give you a voucher or 9,000 miles. On a flight last week, my first class seat did not recline. I asked the flight attendant about it and she acted like she had no idea what I was talking about. And, told me to go online and contact customer service. Anyone remember these? Or what they were called?