UA charging elites for E+

Discussion in 'United Airlines | MileagePlus' started by Black Cloud, Oct 14, 2013.  |  Print Topic

  1. Black Cloud
    Original Member

    Black Cloud Gold Member

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    Was working on an expense report and low and behold, at the bottom of an itinerary, UA charged me for reserving E+ seats as a 1k. Never agreed to it, never authorized this, yet it was charged to the CC on file apparently because I selected E+ seats during the purchase process.

    Now I get to go chase UA down the rabbit hole of refunds.

    Please watch your receipts. I hope this was a one-off, but I'm cynical enough to know that this isn't the case.
     
    Sweet Willie likes this.
  2. rggale
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    rggale Gold Member

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    I'm battling out some refunds at the moment, too.
    I wish UA/Chase/MasterCard would do what Amex does and shows you what route/what item each airline purchase is for. I have SO many UA charges that I can't figure out what is what.
     
  3. Sweet Willie
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    Sweet Willie Gold Member

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    thanks for reporting, please let MP know what you find.

    Another nail in my UA MM coffin if there are charges for E+
     
  4. Black Cloud
    Original Member

    Black Cloud Gold Member

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    They said it was an issue recognizing my MP number when I booked. Not sure how or why that happened but it did.

    Phone agent didn't fight me on the refund just submitted a request for those charges to be reversed. Still don't understand how/why this happened but it did. So keep an eye out on your receipts.
     
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  5. davef139

    davef139 Gold Member

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    I have tried to do SDC's before online and it would throw an error for E+ fees on exit rows. So its quality UA IT at work im sure.
     
  6. derekjv

    derekjv Active Member

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    I had this happen twice, and it was during seat selection at reservation or when I made seat changes. It's a glitch in the system, and at the time, I was aware it was happening. I called United immediately after making my reservations/changes, and they corrected it. Not crazy there is the glitch in the system, but extremely satisfied they corrected it right away.
     

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