This has been the year from hell for me and baggage. First, they destroyed two bags. Ran over them. Crushed beyond repair. A month later, after several broken promises, I had to buy my own replacement and wait another 30 days for them to reimburse me. On my first trip after buying the new bags, UA broken the handle off of one of them. They are Briggs and Riley, so I told them to send them back to the manufacturer, as they have a lifetime warranty - including airline-caused damage. They sent them to their regular repair center. The regular repair center couldn't fix them, so they sent them to the manufacturer. The end result is that I'm using a cheap loaner that is not big enough, and not sturdy enough. After three weekes, I returned to DFW (the point at which the damage was discovered) where I had been assured the repaired bag would be waiting. It wasn't. On top of that, the first agent I spoke with was rude, and the second agent told me that I have to call Briggs and Riley to find out when they can deliver them to me. Living in Costa Rica, I regularly bring back 12 packs of soft drinks that are not available here. I always put each 12 pack in a large plastic bag in case one gets broken. That contains the leak from staining my suitcases. Even though I have them put Fragile tags on every bag, they always break a couple of cans. I once watched a guy at DFW check-in throw one of my "fragile" bags onto the conveyor, landing upside down. Tonight I returned home to find two entire twelve packs destroyed. That's more moisture than a plastic bag can contain, so I now have one Briggs and Riley totally stained, along with the cheesy loaner. Not to mention that I can't buy the stuff here, so it's a total loss. My daughter had two bags with mostly clothes, but a few fragile items - all wrapped in bubble wrap - loaded in another suitcase marked Fragile. They broke about half of it. Not a lot of money, but irreplaceable until her next trip. And to her, the $100 or so in value is a big loss. Finally, I bring back meats from the US that I like. I have a big, rolling cooler that is tough as nails. I tape it closed so well that there is no way it will open. TSA has been opening it recently (don't they have an X-ray machine?) and putting insufficient tape to keep it closed during UA's abusive treatment. Tonight it arrived opened. Dry ice is no longer allowed, so I go to great lengths to buy it, freeze it, secure the cooler and have it marked Fragile. The top third of it was thawed when I arrived tonight. If the TSA is supposed to keep us safe, doesn't that include keeping our STUFF safe? Beef brisket, Omaha Steaks, pastrami and kielbasa sausage don't exist in Costa Rica. If the TSA has tape, and they choose to inspect my cooler - fine. Shouldn't they be accountable for closing it back they way they found it? And who the heck can I complain to that will result in any change? I'm so wound up I can't sleep. This isn't rocket science. I'm going to wait to write to both UA and the TSA after I have calmed down. Right now (as I'm sure you can see) I am livid.