Comparison of AA and UA (by a UA flier) LAX-ORD LAX: Check-in lobby is much more modern, with cleaner design than UA. High ceilings give the impression of greater space, whereas UA’s terminal seems far more dated. I did OLCI, which was similar to UA. I do like UA’s ability to automatically check you in on the return flight though. Security: Got to see Pre-Check in action – I’m not eligible for Pre-check, but everyone that attempted to use Pre-Check got it. Not a fan of the security layout at AA though. There appear to be three security stations, each accessed through a single door spaced along a corridor on the second level. You cannot tell, from the outside, which security line has the fewest children/old people/kettles, so if you had to choose, it would be quite the gamble. UA’s layout is much more spread out, with three separate security stations, one at each of terminals 6, 7, and 8. Probably just more used to UA’s layout and I know which lines are fastest and various times of the day. I like that AA has a dedicated Premier Access line, and that it doesn’t have a full-body scanner – this makes the line go much quicker. Terminal – I didn’t think I would miss the UA terminals, but UA’s terminal 7 is actually much larger and spacious than AA’s terminal 4. Both have Starbucks, but only UA has McDonalds. On the plus side, AA has Chili’s To-Go. Waiting areas along the terminal are relatively small, until you get to the end of terminal where the space is nicely laid out. AA has used chairs that form semi-circles as opposed to rows, which is great if you are travelling with people, but probably a bit strange if you’re travelling alone. No free-wifi, which is the same as UA. Boarding Process – Boarding process seemed smooth, no gate lice. First Class, then EXP, etc. No call for Concierge Key before First. Agent greeted you by name, which was nice (not regularly done on UA). On-Board. 737-800. Nice to see a polished metal plane up close for the first time. Wifi on board is a huge plus. First class seats appear less bulky than UA’s – seat cushion feels less comfortable, but also feels like there is more recline. They give out blankets!! Certainly not a bad seat. PDB handed out promptly. Nobody had to gate check their bags, even though it’s a full flight. Not sure if that’s because people abide by the carry-on rules on AA. Less barking from the FAs than on UA flights. Food was better than on UA - - had a very cheesy omelette and potatoes, which were more flavourful than UA’s offering. Coffee is weaker than on UA. IFE is comparable, but no Ch 9 L. There are two FAs working the F-cabin…I think it’s only 1 on UA flights? I wonder if that will change post-bankruptcy. The FAs came out a number of times to check on the cabin, which was appreciated. The Wi-Fi is great. I wish UA had invested in this a few years ago. Overall I had a very pleasant experience on AA. It’s marginally better than UA in service, and I wonder if that’s because the labour contracts haven’t yet been eviscerated. But it’s not enough to make up for a less than ideal route network.