On a day of bad news, there is even more. And the title says it all. Apparently the employees were informed this morning. Tucson is generally regarded as the best call center and they will be missed. Executives from AMR flew down to deliver the bad news today. Agents will be offered work at home jobs or the opportunity to move to the Dallas call center but both of these will come with significant pay and benefits reductions. The agents are all in shock at the moment. Many of them have been there for decades. Perhaps we need to start some sort of petition to save Tucson. August 24th is the exact closing date.