My wife had two of the Barclays US MC's. Both were converted to the red card. She was able to upgrade one to the Silver and has hit the 40k in spending to get all of the benefits. She has tried, twice now, to upgrade the second one to Silver. Without getting into the why part, it is of interest to her in doing so. On both calls, she was told that there was 'no offer' available at this time. She can easily spend $80-100k per year across two cards. She wants to segregate some expenses from others. She's a long-time Barclays customer. She pays in full. The Silver comes at a higher fee vs. the red. The red currently has a fairly low credit line. We move credit back and forth between her cards. I don't know if the low credit limit has anything to do with their denial. I had her call today and ask to speak w/ a supervisor in the US. She did, and we think they kept her call in India. Not a nationality based thing, just a 'who makes the decisions' thing. My past experience is that a different answer is sometimes received when you get US based customer service. FWIW, I have three of the AA Barclays cards, and upgraded two of them from red to silver. I haven't tried on the third as of yet. If we cannot upgrade her second from red to silver, we'll close out the red. They make money off of her on the spending without a doubt. I don't understand why they will not allow her to upgrade from the red to the silver. Anyone have any insight into how / when / why Barclays allows an upgrade to silver from red? Anyone have ideas on how to get a different answer than the one we've received so far?