Trying to upgrade Barclays AA Red to Silver - help please

Discussion in 'Other Credit Card Programs' started by mdtravel, Oct 7, 2015.  |  Print Topic

  1. mdtravel

    mdtravel Silver Member

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    My wife had two of the Barclays US MC's. Both were converted to the red card. She was able to upgrade one to the Silver and has hit the 40k in spending to get all of the benefits. She has tried, twice now, to upgrade the second one to Silver. Without getting into the why part, it is of interest to her in doing so. On both calls, she was told that there was 'no offer' available at this time. She can easily spend $80-100k per year across two cards. She wants to segregate some expenses from others. She's a long-time Barclays customer. She pays in full. The Silver comes at a higher fee vs. the red.

    The red currently has a fairly low credit line. We move credit back and forth between her cards. I don't know if the low credit limit has anything to do with their denial.

    I had her call today and ask to speak w/ a supervisor in the US. She did, and we think they kept her call in India. Not a nationality based thing, just a 'who makes the decisions' thing. My past experience is that a different answer is sometimes received when you get US based customer service.

    FWIW, I have three of the AA Barclays cards, and upgraded two of them from red to silver. I haven't tried on the third as of yet.

    If we cannot upgrade her second from red to silver, we'll close out the red. They make money off of her on the spending without a doubt.

    I don't understand why they will not allow her to upgrade from the red to the silver.

    Anyone have any insight into how / when / why Barclays allows an upgrade to silver from red? Anyone have ideas on how to get a different answer than the one we've received so far?
     
  2. gleff
    Original Member

    gleff Co-founder

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    If the second card had any unique features (like 10k annual bonus miles at card renewal) it's on a separate upgrade path for technical and regulatory reasons, they're testing the new path now and expect it to be in place next month.
     
    vickers likes this.
  3. mdtravel

    mdtravel Silver Member

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    Thanks Gary. I don't know that I understand, and I don't believe it had unique features / features other than the first one.. Both were acquired years ago, when Barclays first started to issue the cards. I know you know more about this stuff than I do. We're going to keep calling and asking. I'm real, real curious to find out if one can earn multiple EQM's for multiple cards as one used to be able to do before the AA/US merger. I was able to earn 3 sets of 10k EQM's for the three personal cards I have, plus another set for the biz card.
     
  4. gleff
    Original Member

    gleff Co-founder

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    It's an open question whether Barclays will post EQMs from more than one card. You can DEFINITELY earn the 10k from the Barclays card and 10k from the Citi one.
     
  5. mdtravel

    mdtravel Silver Member

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    Yep; I can confirm that. Got the Citi bone in March, got my first silver a few months ago and am personally working on my second silver now.
     
  6. marcwint55

    marcwint55 Gold Member

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    Keep in mind that when you convert an old red card to the silver card you will lose the 10k bonus miles that were included with the old card
     
  7. scsweet

    scsweet Active Member

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    That is great news. Being able to upgrade my 10k annual bonus Red card will mean I don't have to do a MR between now and the end of the year. Are you privy to the specifics of the "regulatory reasons"? (I was given that excuse that without explanation when I asked to upgrade last summer) Thx.
     
  8. Pizzaman
    Original Member

    Pizzaman Co-founder

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    I've tried a number of times to upgrade my Barclay card and they keep telling me no. Hoping I can get this in 2016 AND they both keep the EQM benefit.
     
  9. scsweet

    scsweet Active Member

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    After months of calling, an offer to upgrade my Red card with the 10K annual bonus popped up yesterday. Accepting the Silver upgrade required giving up the annual 10K. bonus but the EQM are more important to me.

    Thanks for the heads up Gary.
     
    gleff likes this.
  10. mdtravel

    mdtravel Silver Member

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    There is now an upgrade link for both my wife (second card) and me (third card). I upgraded both as we signed up years before the 10k and are sitting on almost two crap tons of miles.

    I really want to know the pqms come in multiples. I know what the t&c says but reality was different w Barclays in the usair world.
     

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