My wife had to fly US yesterday to DC on the shuttle (used some of my miles). This is the first time in years she flew without me. Of course the weather was bad yesterday, and while she got down ok, the return was a challenge, with delays and cancellations. She called me at one point, and just said "get me out of here"..I coached her along-noted cancellations and told her to stay put get something to eat and listen for her flight. Finally, she got in around midnight, and made the comment that the US employees in DC were somewhat slovenly, sloppily attired, indifferent to customers, and some using the PA had a very poor command of the English language. I told her there are (or used to be) some very good employees still at US despite the company's efforts to get them to leave, but what do you expect from a company that doesn't want to pay more than $10 an hour? Her reply? "Where did they get these employees from? DMV?" Just an observation from an outsider.