Toronto Pearson opts for automated passenger tracking

Discussion in 'YYZ/YTZ | Toronto Area Airports' started by sobore, Sep 13, 2012.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

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    http://www.futuretravelexperience.com/2012/09/toronto-pearson-opts-for-automated-passenger-tracking/

    Toronto Pearson International Airport is to install an innovative passenger tracking system to monitor and reduce queuing times across the airport.

    Amor Group’s Chroma ACDB system will be installed, which makes use of BlipTrack technology to track mobile phones through augmented Bluetooth and Wi-Fi connections as passengers move through the airport. The system will provide passengers with live, automated wait times at the airport’s key touchpoints.

    Janik Reigate, Director of Customer Experience at Toronto Pearson Airport, said: “We are constantly looking at the processes that passengers go through when moving through Toronto Pearson and what we can do to enhance their experience. The implementation of BlipTrack will give us another tool to help manage the operation of the airport in an even more effective way.

    Read More: http://www.futuretravelexperience.com/2012/09/toronto-pearson-opts-for-automated-passenger-tracking/
     
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  2. chef4u
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    chef4u Silver Member

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    Forget about the line ups going in. Why not focus on the time for unloading baggage? At YYZ last night, it took an hour to get baggage from AC 008 - arrived around midnight, no baggage until 1 AM - REALLY?
     
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  3. PhotoJim

    PhotoJim Silver Member

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    Pearson certainly isn't the fastest airport for getting bags to the carousels.
     
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  4. I recently landed back at YYZ from PVG in mid afternoon and the bags came within 5 minutes of my arrival at the baggage carrousel. I use nexus and was in J so was at the baggage area pretty quickly after deplaning.
     
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  5. chef4u
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    chef4u Silver Member

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    Consider yourself lucky on this one. For a 'world class' airport, baggage seems to move in two speeds - slow and reverse!
     
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