Time to Act: Here’s What to Tell Delta and United About Their New Frequent Flyer Programs

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    Frequent flyer programs do roll back changes — but don’t like to admit they’re wrong when they do it. American did just that when they introduced a $5 online award booking fee that never went into effect. The idea was dropped, no announcement. Because it was stupid. Here are five more heroic times when consumers […] The post Time to Act: Here’s What to Tell Delta and United About Their New Frequent Flyer Programs appeared first on View from the Wing.

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