Tiger Airways sorry for 'disappointing' call centre service

Discussion in 'Other Airlines | Asia/Australia' started by sobore, Jan 25, 2013.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    http://www.news.com.au/news/were-sorry-we-feel-your-pain-tiger/story-fnejlrpu-1226562071613

    TIGER Airways has received support from passengers for admitting it's "extremely disappointed" with its call centre service, promising change is on the way.
    The airline posted a message on Facebook detailing its own disappointment at the problems, including long delays, and said it would be moving to a new call centre provider on February 1.
    The post read: "We want to apologise to our customers, we are extremely disappointed with the current levels of service you are experiencing when trying to call our call centre.
    "We are moving to a new call centre provider on 1st February to ensure you receive the standards of service that you deserve and thank you for your patience in the meantime.
    "Thank you and sorry."

     
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