This Surprising Airline Is Tops in Customer Loyalty

Discussion in 'General Discussion | Travel' started by gregm, Apr 20, 2014.  |  Print Topic

  1. gregm

    gregm Gold Member

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    Newscience and uggboy like this.
  2. Newscience

    Newscience Gold Member

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    Thanks for posting, gregm!

    This listing is no surprise - regional and national airlines offer better overall service than the Major ones. The article is well written, and the posted comments are especially worth reading - they are on-target, and help to explain the listing.

    Newscience
     
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  3. MSPeconomist
    Original Member

    MSPeconomist Gold Member

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    Why is this surprising? However, it would be interesting to know how they define consumer loyalty.
     
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  4. gregm

    gregm Gold Member

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    Probably not surprising to all. I would have expected one of the larger 'combined' airlines, but I wasn't extremely surprised.
     
  5. MSPeconomist
    Original Member

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    Maybe it's interesting that Virgin America is below #6.
     
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