This is not a boarding pass.

Discussion in 'United Airlines | MileagePlus' started by trobb49, Mar 23, 2015.  |  Print Topic

  1. trobb49

    trobb49 Silver Member

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    Everyone once in a while when I check in online from KIX to SFO (and beyond) instead of getting my boarding pass, I get a message like the one you see below. Now, if this happened every time, I would realize that some sort of policy was involved, perhaps because they need to physically see that I have an appropriate visa for re-entry into Japan (I have permanent residence status) BUT sometimes I *can* get the pass online and sometimes I can't. I can't fathom what the parameter is that triggers this response.

    So..., I called up the UA MP desk in Tokyo and asked. The rep's response: "I have no idea." She couldn't even suggest someplace to ask!

    Has anyone else had this experience or any idea of what the cause is? ThisIsNotABoardngPass.jpg
     
  2. trobb49

    trobb49 Silver Member

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    Mystery solved!

    The agent at check-in had the answer. I had requested the "Japanese meal" and they needed to confirm that, for some reason. Why, hmm, I dunno. Maybe to discourage people from ordering it in advance? ;)
     
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  3. uggboy
    Original Member

    uggboy Gold Member

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    United seems to be "full" of unexplained opportunities in which they questioning a request. :oops:
     
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  4. Wandering Aramean
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    Wandering Aramean Gold Member

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    In the conversations I've had with UA folks about this it has always been related to the passport/visa verification, not special meals. YMMV.
     
  5. HaveMilesWillTravel
    Original Member

    HaveMilesWillTravel Gold Member

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    Don't think they serve Japanese meals to Europe and I have gotten it frequently. :) And while I sometimes order special (veggie) meals, they have never confirmed that at checkin.

    Yes, except it isn't consistent. Same country/passport combination can (or not) lead to this "not a BP" - even passports they (UA) have seen many times before.
     
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