Things in the Sky - About that Airline Customer Service Study…

Discussion in 'Blogstand' started by BoardingArea, Sep 1, 2011.  |  Print Topic

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    Earlier this week, STELLAService posted a blog entry that summarized airline customer service on August 26, the day before Hurricane Irene began seriously impacting the East Coast. The group utilized phone hold times, Twitter responses, and Twitter response times as metrics to measure customer...
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