The Wandering Aramean - How not to manage a major policy change to your loyalty program

Discussion in 'Blogstand' started by BoardingArea, Aug 28, 2013.

  1. BoardingArea

    BoardingArea News Feed

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    By now you’ve probably heard that American Airlines is changing the way they calculate some fees on award tickets, essentially choosing to charge the full YQ on many partners. Yeah, they previously had such charges “on the books” but they were much more limited; today the fees are...
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