The Virtual Hotel Concierge

Discussion in 'Travel Technology' started by legalalien, Jun 28, 2011.  |  Print Topic

  1. legalalien
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    legalalien Gold Member

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    Tuesday's New York Times: http://nyti.ms/joid5A

    While not strictly about tech toys we bring along, this is an article about tech toys hotels provide for us. What's your take?
     
  2. adambadam
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    adambadam Silver Member

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    Meh. I think the one neat feature is being able to put in a request to a concierge via email. If you are very busy and don't want to have to make a call down to the desk I could see that being useful. Though with that said, how does this help me more than what I can get from my phone? So I can look up restraunt reviews that have been sorted out by the concierge on a big computer in the lobby now? Why is that one person's review (or worse yet paid advertisement) better than the 100s of potential reviews I could find on Yelp for example. I kind of wish hotels would focus the money they are spending on this to giving out free/fast internet or create a better in room experience.
     
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  3. legalalien
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    legalalien Gold Member

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    My sentiment exactly. At least a human can direct me to a cluster of restaurants if I am not sure what exactly I want. Virtual concierges aren't good even for that.
     
  4. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    From the article:

    "And all Hyatt hotels let guests send requests, via Twitter, to customer service agents who are on call 24 hours a day."

    Really? All Hyatt hotels have twitter-enabled customer service agents, or Hyatt Corporate/Gold Passport has a central twitter team? Makes a difference, IMO. And in any case, what's wrong with email -- why should I use a proprietary 140 char solution when open standards solutions like email exist? (that's a general rant, I guess... I don't understand why companies can't provide better support via email).
     

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