The truth about the airline industry’s “improving” customer service scores

Discussion in 'Blogstand' started by BoardingArea, Apr 26, 2015.  |  Print Topic

  1. BoardingArea

    BoardingArea News Feed

    Messages:
    73,877
    Likes Received:
    463
    Status Points:
    20
    During the past couple of weeks, two reports about the state of the airline industry and its consumer satisfaction were released. One showed airline statistics regarding consumer issues dropping. The other purported to show airlines’ consumer satisfaction rising. What the heck? The first was the national Airline Quality Rating (AQR). It is the premier statistical […] The post The truth about the airline industry’s “improving” customer service scores appeared first on Elliott.

    Continue reading...
     

Share This Page