The travel industry’s tricky timeout clauses

Discussion in 'General Discussion | Travel' started by Newscience, Jan 26, 2014.  |  Print Topic

  1. Newscience

    Newscience Gold Member

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    The travel industry’s tricky timeout clauses

    The Washington Post
    The Navigator
    Christopher Elliott

    January 26, 2014

    When Anthony LaMesa booked a last-minute Jet Blue ticket from New York to Cancun, he thought he had the 24-hour cancellation window for a flight. He didn’t. The 24-hour rule has an important, but often unarticulated, catch: It doesn’t apply to flights booked fewer than seven days in advance.

    LaMesa was stuck with his purchase, and when he asked to cancel the ticket, he says, he got an earful from JetBlue...

    Read the entire article here:

    http://www.washingtonpost.com/lifes...d0fb44-7fbe-11e3-95c6-0a7aa80874bc_story.html
     
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  2. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Newscience likes this.
  3. gregm

    gregm Gold Member

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  4. LarryInNYC

    LarryInNYC Gold Member

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    Delta says:

    which means, in that case, you can actually miss the flight and cancel afterwards, I think.
     
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  5. Newscience

    Newscience Gold Member

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    I did just that once on SWA (WN) a couple of years ago. It was during/after a severe snowstorm, which worked out just fine. ;)
     
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  6. Wandering Aramean
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    Wandering Aramean Gold Member

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    JetBlue is enforcing the rule per the DoT requirements. Some other carriers are more generous. AA does not permit the free refund but does still permit one to hold a fare, an approach also permissible under the DoT rules.
     
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  7. mikew99
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    mikew99 Silver Member

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    AA does not allow you to hold certain fares (such as when a promotion code is used, or when certain partner flights are included). I've not yet needed to do it, but I assume that AA will allow the 24-hour refund in this case.
     
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