http://www.canadianbusiness.com/blo...-check-in-crackdown-needs-fixing-peter-nowak/ On my trip last week, I arrived 55 minutes before my flight, only to find that I couldn’t get a boarding pass. The customer service agent was adamant about not giving me one – she said it was impossible to do because the system locked down at the one-hour point. She was downright rude, almost indignant that I had the audacity to show up five minutes after the cut-off. I ended up having to re-book onto a later flight, with a $79 fee to boot. Here’s the funny part: I zoomed through customs and security as expected and made it to the gate of the original flight in plenty of time for boarding. I asked the agent there if she could put me back on the flight and she did, with a smile. So much for the “impossibility” of a locked-down system.