The Secret Rules of the Club Carlson Program That Only Hotels Know

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    A couple of weeks ago I revealed a bunch of Holiday Inn Express secrets – the things they tell their hotel owners, and what those hotels are required to do for guests and for the chain. Simon L. points out to me that a similar document is available for Club Carlson as well (.pdf). It’s […] The post The Secret Rules of the Club Carlson Program That Only Hotels Know appeared first on View from the Wing.

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