Its a terrible feeling to be.a very frequent flyer on an airline and shudder at the thought of having to fly it. I fly TAM to JFK Friday Back MIA-BSB next weekend I fly them to Paris on July 9 back July 12 All business Class I feel mildy depressed at the prospect. I dread the 9 gate changes early in the morning because INFRAERO is a joke and TAM has no systems I dread the danger of the full face of TAMs incompetence with IRROPS. . I dread the thought of missing my connection because of late first flight and then having to deal with a fashion victim type TAM employee in GRU I dread the thought of being excluded from any op up just because Im not Brazilian and the gate agent cant be bothered to speak to me, my status nothwithstanding.(200,000 plus miles in Business over two eyars and no upgrade..ive seen pax without status cheerfully whisked ahead several times ) Dread the thjought of peeping into the rubbish bin with a piano -- the TAM lounge in GRU -- and finding even the United RCC a quantum improvement Dread the thought of a fale conosco that brings back an incomprehensible response. that belongs more in a philosophy department than in an airline and knowing that I shall never ever ever be able to speak to a senior manager of this airline as they are way too busy attending fashion shows and selecting carpets Dread the inflight magazine with silly nonsense of interest only to fashion victims and the drone about the TAM museum and nothing but nothing on how they intend improving their services or rationalising their fleet or...anythign pertinent to running an airline at all Dread the ""yes you can pay for a comfort seat (in domestic) BUT you must speak Portuguese before we given you one and once youve proved you can to my satisfaction (ohhh you can! LIndu!) you must pay only with a Brazilian credit card and oh you have a Brazilian credit card now do you have a CPF? See thats why we dont advertise these seats because then silly foreigners like you may actually ASK for them just like you are doing Deus, why cant you just sit quietly in the seat you bought?"" And then ask myself..why are you flying with this bunch of jokers. Professional compulsions apart (and they are there) whats my choice ? A US airline? Air france which is 250 per cent more? Oh dear... Please God get me someplace else like it used to be ...where I had a choice of classy airlines... and I promise NEVER to complain about BA Lufthansa or even THAI!