The Pandion Thread

Discussion in 'SAS | EuroBonus' started by Malu, Mar 4, 2011.  |  Print Topic

  1. Malu
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    Malu Silver Member

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    Someone has to start it...
    I'm not in the category myself (yet... [​IMG]) but OSL_Commuter and others, go ahead and tell us all about it! We love to hear from you.
     
  2. OY-JFS
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    OY-JFS Gold Member

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    Yeah, that's was probably my favorite thread at that "other" site... I guess we would also need a celeb thread?
     
  3. OSL_Commuter
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    OSL_Commuter Silver Member

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    The latest and greatest as EBP offer is the football match between the Norwegians and Danes for the qualification for the Euro Championship that I got the invitation to go and see.
    On my flights so far this year, the special recognition has been zero beside the flights I took early Jan with the family.
    When we just boarded in CPH the purser came and greeted me welcome and he also whispered in my ear that he would come and get us just after we reached cruising altitude as we would make a visit in to the cockpit.
    My son, aged 4,5 and my stepdughter, aged 16,5 and of course the Mrs and I went into the cockpit. My son loved it even if it was dark as the flight takes off late and into the dark. Anyway, the pilot asked him if he wanted to see the map which they used to fly after (flightplan) and my son was thrilled about it and the pilot showed him the total flightplan and when he was done, he said very casually that they somehow got two copies of it, so my son could take it if he wanted. Of course said daddy and now my son has a picture frame with the flightplan, boarding pass (1A and a picture of the aircraft) in his room.
    So that was a cool event in his life and now he is going to become a "firefighter, police chief and a pilot captain" when he is grown up.

    On the way back, we also were allowed into cockpit and then we saw the sunrise from cockpit (as we were awake then) and that was nice.
     
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  4. cph_flyer
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    Well, I wouldn´t mind an invitation for that one [​IMG] ... ha,ha.
    Keep the contibutions coming - its interesting to hear about the Pandion experiences.
     
  5. BGO-commuter
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    BGO-commuter Silver Member

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    Even though I'm not EBP yet, I've already experienced the pleasure of being a member. While waitlisted on an overbooked flight from OSL, a gate agent catches sight of my EBP luggage tag and called me to the gate. I explained that I wasn't EBP before April, but I used the tag since it was more discrete than the EBG tag. She confirmed my booking at once, and gave me a nice seat (while several of my colleagues had to wait for the next flight)
     
  6. OSL_Commuter
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    OSL_Commuter Silver Member

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    As I'm home today with sick kids I'll have some more free time..:)

    The biggest perk as EBP in my mind is what BGO-commuter is describing and when dealing with SAS, things just happen so much faster! Waiting time to call to Business Hotline is extremly short actually much shorter than the Pandion number.

    However, as I mentioned to SAS on several occasions, I think it would be to their benefit if they would describe officially how to achieve EBP and not just have a letter in you mailbox one day and you have the joy of opening it without really knowing why you got it. Yeah, you can surf the web and find the links to various discussions and speculations on what the threshold is, but I think that it would be better if it was clearly communicated.
    On that same note, SAS would also need to better communicate internally what the EBP should mean. The variation in the level of recognition on the flight is huge and I think that could be fixed by having a standing instruction what ever that might be. I know what I would like to see, but that is beside the point as I'm only one of many.
     
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  7. BGO-commuter
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    BGO-commuter Silver Member

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    I agree... My upgrade to EBP was really unexpected, since my spending is much lower than the 300k that everyone is reporting. I'm spending 200-250k on SAS pr. year (+ maybe 50-100k on other airlines within *A), and this shouldn't be enough for EBP.

    Also, I think the perks are really vague. If I hadn't read the Pandion-thread on FT, I wouldn't have a clue what this program actually was. The information provided regarding benefits doesn't specify anything outside of companion upgrades, no expiry of EB-points, and memberships in partner programs. This is probably to keep expectations lower, but it seems weird after the welcome letter.
     
  8. Robbiedeluxe
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    Robbiedeluxe Silver Member

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    Have the partner program benefits changed from previous years? Is it still HHonors Gold etc?
     
  9. OSL_Commuter
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    It's the same
     
  10. OSL_Commuter
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    OSL_Commuter Silver Member

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    Could it be that you spend 250k NOK and that is roughly speaking 287k SEK? Close to the 300k mark.
     
  11. BGO-commuter
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    BGO-commuter Silver Member

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    Maybe.. I also know other people that had EBP with only TravelPass (150k) + a lot of hotel stays at Radisson (before SAS sold its share). Could be that the earnings are calculated by more parameters than only cash spend on SAS Metal (like EB-point purchase from partners etc). We'll probably never know, so I'm just happy that I was welcomed to the club :)
     
  12. OSL_Commuter
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    Could be, but the speculations so far has been that you need to spend it on SK metal. I'm not sure that SAS will share how they select the EBP's and I agree to your conclusion, I'm just happy that I've been selected! It keeps me looking for SAS alternatives as the fist choice of travel!
     
  13. BGO-commuter
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    BGO-commuter Silver Member

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    Ok, so I've had my first week as EBP.

    Coming home from a looooong business trip (dreading the brutal difference between a 777 in C and a CRJ in M), the crew suddenly started giving me much more attention than I'm used to. A quick look at my BP showed me that SAS had updated my status a few days early. They also updated all my bookings with my new status (which they didn't do when moving from silver->gold).

    After 4 Norway domestic + 2 Europe flights this week, I'm pleased with the benefits:

    • Recognition has been constant and good. Bigger smiles, crew always aware of my status and they offered me free BOB on every flight
    • On the Europe-flights, I was upgraded from M to Y, even though M wasn't full
    • I got on flights that I wouldn't have a snowballs chance in hell getting on as EBG (long waitlist or late to the gate)
    • When changing flights last minute, they go out of their way finding better seats for me. Normally, they would just stick me in 21B, but now they release other seats to get me placed in front.
    One weird thing, is that the crew a few times verified that I was the right guy ("Mr BGO-Commuter, is that you?"). One time, she responded with "good, you're on my list", which probably sounded more like a death threat for the people around me. Never heard this before, so I'm wondering if this is standard for EBP?

    All in all, I'm very pleased with my first week - even though it's small changes that also should be provided for EBGs. As OSL_Commuter said before, everything was suddenly much easier after my status was changed.
     
  14. OSL_Commuter
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    OSL_Commuter Silver Member

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    I'm glad that you enjoy it. I'd say that the best perk is the change of tickets and hopefully you will benefit from the special invitations that you get from time to time...:)

    The last thing, was the golf tournament that I could not join since I'm in BKK on those dates. Just a quick e-mail and they accepted me in a different country and I'm enrolled there instead! Nice touch and perfectly handled. The EBP responsible in Norway is great and he goes an extra mile for the EBP's in Norway!
     
  15. joemume
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    joemume Silver Member

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    Just found a very interesting reply in the EBP-thread over on FT that has a new FA with SAS (had worked for EK earlier) stating that SAS informs all FAs that EBGs and EBPs don't want to receive recognition onboard or when boarding the plane....? This sounds very interesting, and might explain a whole lot as to why there isn't any recognition at all for lowly EBGs and inconsistent recognition for EBPs while onboard.....
    If this is official SAS policy - i.e. that's what they think the elite members want, that explains a whole lot...! :)
     
  16. torbster
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    torbster Silver Member

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    that is interesting, haha what a weird 'policy'. I don't really give a damn as long as they take me from A to B, and I don't expect any special treatment, but sometimes it feels a little surreal. I fly with these guys >100 times a year and I've never gotten so much as a nod of recognition :rolleyes:
     
  17. BGO-commuter
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    I'm not too surprised.. The EBPs I know just wanted to get as fast and easy as possible from A to B. Recognition is way down on their priority list, and I have to admit that I also would get somewhat tired with 200+ "so nice to see you again" from FAs who of course don't remember me.

    Using my name during the InFlight service is Ok, but I don't need a red carpet or a speech about how important I am for SAS. That said, my perspective is from having a lot of short domestic hops. I'm quite sure that my view would be different if I had fewer and longer trips.
     
  18. OSL_Commuter
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    I second that, the overwhelming welcome is not what I look forward on the flight, so that is not the most important thing in my book.
    On the other thread, the debate is that it's something to do with the socialistic brainwash, but I do not agree to that.
     
  19. Chriscross
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    Chriscross Silver Member

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    I received a poll about this some years ago (perhaps four years ago), I think at least 80% percent ansvared "my privacy is sacred, or something like that.
     
  20. BGO-commuter
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    BGO-commuter Silver Member

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    After a nice long Easter vacation, I think it's time to update this thread.

    I've had EBP for almost a month now, and I'm surprised how fast you get used to the perks. That said, I remember the lowly life as an EBG clearly, so I have to say that I'm still very pleased. Recognition has been almost constant, and I haven't heard that many people say no since I became Pandion.

    Since my travels are mostly Norway domestic, I expect that a constant update in this thread would be quite boring. I
    will however try to update with the more surprising experiences.

    The good/funny:

    • Me and some friends were on a flight that was several hours delayed. Since I had a C-ticket I rebooked as normal, but my friends were on a dirt cheap M-ticket. After I changed my reservation, my friends asked nicely if they could change flights as well (I didn't ask for them, and I didn't say that they were my friends). The GA informed that it normally was a no-go, but since they were in my party it wasn't a problem (four guys in total, and the flight was quite full).
    • On the same flight, the friend sitting next to me got free BOB (rest scattered throughout the plane). My friend had no idea about my Pandion-status and when he tried to pay, the purser stopped him saying "it's on the house since your seat mate is a good customer"
    • Last minute rebooking gave me a middle seat OSL-BGO. During boarding, the GA asked me to sit down and wait since "we should arrange a better seat for a good customer" I was moved from 16b to 2c with a free middle seat on an otherwise full flight. During the wait she gave me updates on which seats were available, so I could choose when to board.
    • Almost every time I've had an interaction with SGH, I've gotten a free middle seat (without requesting it). I don't know if this is luck or not, but it's most appreciated.
    • I boarded late and someone had already taken my seat, so I just took another free seat nearby. Throughout the flight the gentleman got the normal extra attention, and after breakfast service he was served an extra round with coffee + they urged him to get something from the cart "on the house". On the way out, I overheard him tell a colleague/friend "Finally SAS has stepped up their service for gold-customers" :)

    The bad:
    • I've had one bad flight the last month. This was the last evening flight out from Oslo to Bergen, and the crew was extremely tired and cranky (probably the effect of constant delays the last weeks). Asked for a bottle of water, and was denied this. They gave me a glass of water instead, and promised to refill later in the flight. After initial service, crew disappeared, and kept away until they performed a last minute (and I really mean last minute) cleaning. No recognition at all at the gate or during the flight, and it was obvious that everyone was tired as hell.
     
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  21. Robbiedeluxe
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    Would've been interesting to learn more about recognition when flying other Star Alliance carriers!
     
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  22. OSL_Commuter
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    I do not have ton's of experience, but with LH it's not even easy to get access to the lounge as the prefix EBP is not recognized so they have to enter EBG manually and then it's OK. Beside that, NOTHING.
     
  23. view
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    Hahaha, that's very funny. He'll be sorely disappointed on his next flight when he's in his own seat... LOL
     
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  24. BGO-commuter
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    And now it looks like the honeymoon is over. The first few weeks, it seemed like the crew made a point out of commenting my status. After this, they provided the perks without any comment (e.g. gave me BOB without a comment) - which suites me perfectly.

    This week however, I've had to show my card a few times during serving. I also had a quite nasty rebooking due to a sour GA, but this was probably more due to stress.
    Seems like the memo only works for a few weeks...

    Eight more domestic + 2 Europe flights this week, so I'll keep you posted (if I'm still alive after several days with less than optimal sleep)
     
  25. OSL_Commuter
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    Could it be that you start to expect more and that's why you experience that the honeymoon is over?

    Looking at my own experiences and travel patter thus far this year, I'm amazed how little I've traveled outside the normal commute.That will change somewhat with some trips to SIN and IAD during summer.
    In terms of perks on that commute, I haven't asked for any BOB. What I've noticed is when the flight is not 100% full, I have the seat next too me free and that is great. Hope that this continues.
     

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