http://united.com/outperform Outperform Recognition Program frequently asked questions What is the Outperform Recognition Program? This is a new service recognition program that rewards eligible United and United Express employees who provide excellent customer service. As part of the program, eligible MileagePlus members may submit up to five e-nominations per nomination period through the United mobile app available on Apple and Android devices. Each period, we will select 16 employees randomly from the pool of submissions. If the employee you nominated wins, you win too. You could win a voucher for two roundtrip United First® tickets, valid for U.S. travel, excluding Alaska and Hawaii, or two roundtrip United Economy® tickets for international travel to anywhere that United flies. Other customer prizes include frequent flyer mileage awards in amounts ranging from 10,000 to 75,000. What’s the timing for the drawings? The first nomination period is June 1-September 30, 2012, and the sweepstakes drawing will take place in October 2012. Additional nomination periods and associate sweepstakes drawings will be held each quarter thereafter for so long as the program is continued. How does the program work? You may submit up to five e-nominations through the “Outperform Recognition” screen on the United mobile app, available through Apple and Android devices. When you see excellent service from an eligible United or United Express employee, you may follow these steps to nominate the employee for an Outperform award: Navigate to the Outperform Recognition screen on the United mobile app. Enter your account or username, along with your PIN or password. Confirm your profile information. Fill out the brief e-nomination to share the details of your experience. To complete the submission, you will need some basic information from the employee you wish to nominate. The required information includes: The employee’s first and last name. The last four digits of the employee’s employee number. Your submission will be entered into the random drawing. If your nomination is selected, you will be notified by phone, email and/or mail. Can I nominate an employee on united.com or over the phone? No. All e-nominations must be submitted using the United mobile app. Do I have to be a MileagePlus member to participate? Yes. If you’re not a MileagePlus member and would like to enroll, you can do so now. There is no cost to join. Once you are a member, download the United mobile app and start nominating employees who provide excellent customer service. What are the prizes? For each nomination period, the following prizes will be awarded to the eligible MileagePlus member who nominates a winning employee: Grand prize: Two international United Economy roundtrip tickets or two United First continental U.S. roundtrip tickets 1st prize: 75,000 miles 2nd prize: 50,000 miles 3rd prize: 20,000 miles each for three customers 4th prize: 10,000 miles each for 10 customers Which employees are eligible to be nominated for an Outperform award? The following groups of employees, below the vice president level, are eligible for nomination in the Outperform Recognition Program: -Employees of United, or any corporate affiliate of United, including but not limited to Mileage Plus Holdings, LLC. -Employees of United Express carriers, including Expressjet, Cape Air, Chautauqua, Colgan, CommutAir, GoJet, Silver Airways, Mesa, Shuttle America, SkyWest and TransStates. Am I eligible to participate in the Outperform Recognition Program? All MileagePlus members are eligible to participate in the program except members who live in: Argentina, Australia, Brazil, Colombia, Ecuador, France, Hong Kong, India, Israel, Italy, Japan, Peru, the Philippines, Russia, Singapore, Spain, Sweden, Thailand, Turkey, Venezuela, the Canadian Province of Quebec and any jurisdiction where this promotion is prohibited or restricted by law. How many nominations can I submit per nomination period? You can submit up to five e-nominations per nomination period. Can I win an award more than once during all nomination periods? Yes, but you can only win one award per nomination period. How will I be notified if I’ve won an award? We will contact you by phone, email and/or mail. Where can I find more details? Read the Official Rules on the United website.