The death of a customer doesn’t guarantee survivors a refund

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    Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died. Eckert, a business analyst from Los Angeles, asked her cruise line, […] The post The death of a customer doesn’t guarantee survivors a refund appeared first on Elliott.

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