http://www.smartmoney.com/spend/travel/the-best-airlines-for-5-types-of-fliers-1311890717895/ See linked article for best and worst airlines for: Getting a cheap flight Arriving on time Checking a bag Flying in comfort Redeeming rewards Cramped seats, pricey fees, hours spent waiting on the tarmac -- there's plenty to gripe about air travel these days. But it could be that you're just flying with the wrong carrier. Consumers' ire for airlines has hit record highs in recent years. Airlines are tied with newspapers as the least-liked industry among the 47 tracked by the American Customer Satisfaction Index. The latest rating of 65 on a scale of one to 100 is 1.5 percentage points lower than last year and about 10 lower than when the ratings were first taken in 1994. Complaints have surged, too, from 0.97 for every 100,000 passengers in 2009 to 1.22 last year, according to the annual Airline Quality Report. And things are likely to get even worse as travel picks back up, experts say, because schedule cutbacks in leaner times have left little wiggle room for error. "Every time the system ramps up to serve increased customer demand, service quality deteriorates," says Dean Headley, associate professor of marketing at Wichita State University, which with Purdue University produces the AQR. "Then the complaints come pouring in."