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Discussion in 'Delta Air Lines | SkyMiles' started by FirstClassQueen, Apr 12, 2011.
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i just dealt with two of the best agents in the world.
Glad they were able to help!
they are getting better and better
What made them so wonderful? What did they do for you? (Don't give any identifying details that could get someone in trouble.)
We were on a paid Air France flight that some how was missing from our trip to Prague in November. When the flight came back our paid seats were gone so now we are on Delta all the way and we earn more miles.
That's nice to hear. I had so many years as a DL elite where the reps dealing with my requests somehow managed to mess up or needing my guidance to get things accomplished that they should have been able to do on their own.
It's too bad the "VIP" line service level for Diamond calls is not the standard for other DL elites too -- but that's not a surprise when no airline seems to get and deliver that too to all the elite status members.
i have been there where i have had to tell the agent what to do allso
I must admit that over the past few years, the Diamond Desk service and the competence of the agents has improved substantially.
Compared to Chisholm though?
Is nothing ever possible to live up to the famous Chisholm? I am still trying to figure out if they gave out free sexual favors or something.
Close to it.....
I remember a story from the first DL DO where a NW Plat was in TPE as a typhoon approached. Chisholm called him proactively offered an earlier departure and hung up to do the work. Called him back when all was done saving him frustration and an international phone bill. They even put him on an OAL (if I remember) to NRT then NW metal home.
Above and beyond service was the norm not the exception.
On the flipside it took a chisholm supervisor 15 minutes for a simple SDC earlier this year. You can blame some on deltamatic but mostly on incompetent agent-ness
Chisholm are the best... last year I sent MJ there fruit and chocolate basket for saving my vacation travel (run out of JWD certs.) They are good!
On a side note, Deltalina, you know your handle is slightly misleading? (see lounge)
I agree to an extent, but I think it's still embrassing for Delta that most Diamond agents and managers still don't know how to book partner (especially China Southern and Alitalia) awards
I too have had many more good experiences with Chisholm than any other call center. Training for all call center agents should include some time there.
Part of the magic of Chisholm is their attitudes. They take pride in helping. If they don't know something, they admit it and then find the answer. They don't play the game of telling lies to get the customer off the phone fast without resolving anything the way other DL call centers do.
I finally got a Chisholm agent earlier this week. And, I must say, she worked some magic. I had a few issues. The missing SWUs/ecerts-which she assured me she could still see in my account. And, which she insisted on doublechecking the numbers I had vs what she could see, to make sure everything was accurate. Then there was DL.com not being able to fare out a multicity in M or above. Kept throwin me U, Q, T. She actually had issues on this too. But, eventually, after many atttempts, she forced it. Then, she even waived the change fee on another ticket which I needed to change from a roundtrip to a multicity. Got me the exact flights and secured the upgrades on all but 1 segment. Count me among the 'Fans of Chisholm' .
I do not think that I have ever experienced that from the Salt Lake Diamond Desk. Sometimes I wonder if they lose points in their file jacket for spending so much time with me trying to get the answer to one exotic point of information. Therefore, I frequently send them JWDs for that sort of help.