Thank you to Starwood Lurkers

Discussion in 'Starwood | Preferred Guest' started by deant, Feb 11, 2011.  |  Print Topic

  1. deant
    Original Member

    deant Milepoint Guide

    Messages:
    3,129
    Likes Received:
    12,385
    Status Points:
    10,620
    I know this is not really appropriate for this forum (yet) but..........

    I have posted about my problems making a reservation at the London W for the 2012 Olympics. To make a long story short, they had standard rooms available for a paid reservation but could / would not book a reward stay. When contacted directly, the hotel claimed they were "sold out" when, in fact, they were not.

    Turns out the root of the problem is that SPG will allow a paid reservation to be made months prior to being able to book an award stay. Not having the reward booking code in the system is why the SPG reservation department could not make the booking. After getting the Lurkers involved, they worked and were able to get the hotel to make the reservation for me. The hotel did have to circumvent the system and make it as a paid stay with a note to convert it to a points stay- but at least I have the reservation.

    I look forward to the Lurkers presence here so they can help everyone just like they have helped people on the other forum.
     
    NYBanker and Actonma like this.
  2. Sweet Willie
    Original Member

    Sweet Willie Gold Member

    Messages:
    4,048
    Likes Received:
    8,739
    Status Points:
    7,270
    Has a *W lurker been assigned to this forum?
     
  3. giggs
    Original Member

    giggs Silver Member

    Messages:
    69
    Likes Received:
    75
    Status Points:
    155
    I don't believe they have arrived, yet. However, once this site goes live, I'm sure once this site goes live we will see them here.
     
  4. DYKWIA
    Original Member

    DYKWIA Silver Member

    Messages:
    89
    Likes Received:
    120
    Status Points:
    380
    Based on what Randy talked about at the LAX meet up, I'm excited to hear they are working on a comprehensive program for the lurkers.
     
    lin821 and travelingmore like this.
  5. AC_MM
    Original Member

    AC_MM Silver Member

    Messages:
    70
    Likes Received:
    30
    Status Points:
    125
    Has anyone contacted William about joining this forum?
     
  6. violist
    Original Member

    violist Gold Member

    Messages:
    4,274
    Likes Received:
    7,782
    Status Points:
    6,770
    'course, it's about the first thing a bunch of us did.
     
    lin821 likes this.
  7. bsdstone
    Original Member

    bsdstone Silver Member

    Messages:
    65
    Likes Received:
    43
    Status Points:
    195
    I'll send him a PM on FT, but it sounds like he's already aware of it.
     
  8. Phineas
    Original Member

    Phineas Silver Member

    Messages:
    124
    Likes Received:
    47
    Status Points:
    155
    which brings me to one of my first questions

    when did this site go live?
     
  9. lin821
    Original Member

    lin821 Gold Member

    Messages:
    2,041
    Likes Received:
    8,475
    Status Points:
    7,010
    IIRC, March 1st, 2011.
     
  10. sobore
    Original Member

    sobore Gold Member

    Messages:
    12,421
    Likes Received:
    33,847
    Status Points:
    16,520
    I thought there was a previous thread where someone reached out to William and he responded positively.
     
  11. deant
    Original Member

    deant Milepoint Guide

    Messages:
    3,129
    Likes Received:
    12,385
    Status Points:
    10,620
    You remember correctly. Forget which thread it was in.
     
  12. UKFlyer

    UKFlyer Silver Member

    Messages:
    2
    Likes Received:
    0
    Status Points:
    105
    Must say the lurkers have helped me out a couple of times when I received bad service. Either got an upgrade for next stay or SPG points as a "sorry". Good Guys (Can I have PLT next)
     
  13. Phineas
    Original Member

    Phineas Silver Member

    Messages:
    124
    Likes Received:
    47
    Status Points:
    155
    I meant this beta site?
     
  14. whitedoor
    Original Member

    whitedoor Silver Member

    Messages:
    185
    Likes Received:
    1,129
    Status Points:
    695
    William has helped me in the past as well, which I'm grateful for.
    Going forward, it's great to get a heads up on new promos. We may even get some promos that are exclusive to MP members.
     
  15. Actonma
    Original Member

    Actonma Silver Member

    Messages:
    33
    Likes Received:
    12
    Status Points:
    150
    William is active as "SPG Champion"
     
  16. SPG Champion
    Original Member

    SPG Champion Official Representative

    Messages:
    1,332
    Likes Received:
    1,831
    Status Points:
    1,120
    We are here beginning today. [​IMG]

    Best regards,

    William R. Sanders
    Online Guest Feedback Coordinator
    Starwood Hotels & Resorts Worldwide

    guest.forum@starwoodhotels.com
     
    SC Flier, rkt10 and jumpingfences like this.
  17. Sweet Willie
    Original Member

    Sweet Willie Gold Member

    Messages:
    4,048
    Likes Received:
    8,739
    Status Points:
    7,270
    most excellent!!!, BTW, it has been awhile since we've last seen you in Chicago
     
  18. SPG Champion
    Original Member

    SPG Champion Official Representative

    Messages:
    1,332
    Likes Received:
    1,831
    Status Points:
    1,120
    Yes, I know. I've come through ORD a couple of times and am due to do so again in a couple of weeks, but I really need to come back for an extended visit and bring the wife this time.

    Best regards,

    William R. Sanders
    Online Guest Feedback Coordinator
    Starwood Hotels & Resorts Worldwide

    guest.forum@starwoodhotels.com
     
  19. chanp
    Original Member

    chanp Silver Member

    Messages:
    395
    Likes Received:
    281
    Status Points:
    545
    Welcome, good to see you here.
     

Share This Page