Thank you card from Captian Molly Flannigan!

Discussion in 'United Airlines | MileagePlus' started by Punki, Mar 2, 2011.  |  Print Topic

  1. Punki
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    Punki Silver Member

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    On our first flight as lowly PremEx MMs, I not only got the last upgrade, but also received a "Thank You" card from Captain Molly Flannigan.

    For those of you who have never met her, she is Seattle-based and always comes out into the first-class cabin and introduces herself before the flight. I think that is a nice touch.

    She is also good about sharing information during the flight, which I like. :)
     
  2. J.Edward
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    J.Edward Silver Member

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    I flew with her a few months ago from DEN-SEA on a 752 and she was very engaging with the F cabin. Don't know if she passed out the cards, but either way it was certainly a nice experience.
     
  3. gobluetwo
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    gobluetwo Silver Member

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    I have a Capt Denny Flanagan and a Capt John McFadden in my United card collection :)

    Also had a great FA yesterday working a Trans States (UAX) flight. She actually thanked me by name for my loyalty to United during the drink service, then refreshed EVERYONE's drinks on her way back to the front of the cabin. Aside from calling me out by name, the excellent treatment I received was extended to all passengers, as far as I could tell. No GTEM certs, so I wrote the relevant info on the back of my business card and told her it was my substitute for a GTEM and to please treat it as such.
     
  4. EWR764
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    EWR764 Silver Member

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    Molly Flannigan, Denny Flanagan, John McFadden... did United recruit their best captains from Aer Lingus? :D
     
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  5. Punki
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    Punki Silver Member

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    We have noticed an increase in the quality of service overall sincer the merger began. :)
     
  6. karung99
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    karung99 Gold Member

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    I have been getting Capt. and Pursers card way before the merger...
     
  7. bez7
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    bez7 Gold Member

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    Irrelevant jockeying
     
  8. Punki
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    Punki Silver Member

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    Yes, of course, so have we, but in general, it feel like the service has been kicked up a notch. The FAs all seem to be a lot happier and friendlier.
     
  9. secretsea18
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    secretsea18 Gold Member

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    I have a card from Capt Molly Flanagan, too. Very nice of her. Greeted each F customer, then had FA hand out her personalized cards later in flight. SEA-JFK flight 2 years ago.

    I liked it!
     
  10. jason8612
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    jason8612 Gold Member

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    Cool!
    I got a few thank you cards from captains over the years. Still have them hanging on my board.
     
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  11. ConciergeMike
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    ConciergeMike Silver Member

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    For those who haven't had the pleasure, Denny Flanagan rules. Nice guy all around.
     
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  12. sea777guy

    sea777guy Silver Member

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    I also a card from Capt. Molly Flanagan, too. Flight 509 DEN-SEA on February 23rd. FA gave out her personalized cards right before final with a note on the back. Was great to have her as Capt. landing on a very snowy, windy night at SEA.
     
  13. gba
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    gba Silver Member

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    I had Molly a few months ago on a 5:30am SEA-DEN flight. It was great having her come out and introduce herself to the front cabin, although at that hour she was (fortunately) a bit more awake than her audience.
     
  14. Captain Oveur
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    Captain Oveur Gold Member

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    You sure it was two years ago? Pretty sure the SEA-JFK nonstop was terminated about six or seven years ago.
     
  15. Captain Oveur
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    Captain Oveur Gold Member

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    I've been on that awful-timed flight before and had the same experience.
     
  16. secretsea18
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    secretsea18 Gold Member

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    Yup it was just about 2 years ago. It could have been JFK-SEA however...
    regardless, I do have a card from Capt Flanagan. I have been using it as a bookmark. [​IMG]
     

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