Terrible customer service

Discussion in 'United Airlines | MileagePlus' started by bna_based, Mar 17, 2012.

  1. bna_based

    bna_based Silver Member

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    Had to call for help with a ticket the other day - long hold times and call routed to off-shore call center. I upgraded a purchased flight segment to first class then had to change my flight. Wanted to apply the already purchased upgrade (miles and $75.00) to the new flight.

    First time I called I was told that I had to purchase a new upgrade and then email a request for a refund on the original upgrade.
    Called back and got someone in the US and she applied my upgrade to the new flight!

    Anyone else have problems with United's offshore customer service?
  2. yaychemistry

    yaychemistry Silver Member

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    Unfortunately this is common with many customer service calls. I think the "rule" with customer service is: if you don't like the answer you get, then politely decline, hang up and call again.
    bungalow1225 and Sweet Willie like this.

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