TAM -- I want fare class G. Can I get it by phone? By visiting their NYC ticketing office?

Discussion in 'Other Airlines | South America' started by LarryInNYC, Nov 25, 2013.  |  Print Topic

  1. LarryInNYC

    LarryInNYC Gold Member

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    I have a TAM flight coming up in Feb / Mar. It carries a $130 premium in fare class G over the cheapest available fare class Q. G will give me full earning in Aegean, however.

    I have not found any OTA that will allow me to search and ticket the slightly-more-expensive fare class.

    Does anyone know if I can do this directly with TAM by phone, or even visiting their NYC address (which is convenient to my work location today). Note: I'm not even sure their New York address is a sales office because even those it's listed as a ticketing office it has a suite number that indicates it's on the sixth floor.

    Ideally, I'd like to ticket directly with TAM anyway since even their Q class fare shows $100 cheaper on their web site than on ITA.
     
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  2. Wandering Aramean
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    Wandering Aramean Gold Member

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    Any travel agent should be able to do it for you, including the airline's own TAs, also known as reservations agents.
     
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  3. LarryInNYC

    LarryInNYC Gold Member

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    Great. Can I assume that I can say "I want flight X on date A and flight Y on date B and I want fare class G" and a friendly and knowledgeable agent will immediately and correctly book the tickets?

    Also, travelling with a friend who doesn't need G because Q will accrue fine for him in United. Can I book the tickets in different fare classes on a single PNR?
     
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  4. LarryInNYC

    LarryInNYC Gold Member

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    Also, only vaguely related, if I purchase the ticket on the phone in the US, do you know whether the CC charge will be in the US or in Brazil (or somewhere else)?
     
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  5. Wandering Aramean
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    Wandering Aramean Gold Member

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    In theory, yes. Of course, finding a friendly and knowledgeable agent isn't always easy.

    AFAIK, no.
    No idea.
     
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  6. LarryInNYC

    LarryInNYC Gold Member

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    Great, thanks! I'll report back on my experiences.
     
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  7. LarryInNYC

    LarryInNYC Gold Member

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    So, I did call TAM and their agent was able to book one ticket in Q and one in G, exactly as I wanted.

    Except, the prices she came up with were a couple of hundred dollars more than their web site, and she wasn't interested in figuring out why. So, in the end, I bought two Q fares from the web site and will get the rest of the Aegean miles I need elsewhere.
     
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  8. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    Hang up, call again?
     
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  9. LarryInNYC

    LarryInNYC Gold Member

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    I was up against a deadline to book the tickets (I'm traveling with a friend who was, rightly, getting antsy about getting the flights booked considering we're going at Carnivale time). Also, I was worried about losing the lower web-site rate -- and, in fact, the web site price was even lower earlier in the day.

    The fact is, I'm just not that good at this points-and-miles stuff. I do hope to get better.
     

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